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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Completely agree with you. I am an Apple fanboy and my whole family uses Apple products, because they just work right out of the box.
Since the Surface Pro 4 is my first introduction to Microsoft in a long time it is very disappointing to have these issues with stuff not working right out of the box. The biggest being waking up from sleep mode, display adapter crashing and the biggest of all very poor battery life (especially compared to any of Apple's products).
I think the concept of the Surface Pro 4 is outstanding and like a lot of things about it and would really like to keep it, but you can't have those three issues, especially if you are trying to convert new users to Microsoft. Microsoft has made strides, getting someone like me to use their product, but they need to do better.
Apple set a high bar and Microsoft needs to follow and even improve on to become more successful.
Totally agree. I am not an Apple Fanboi but for various reasons have had Apple devices over the past 6 years (presently two iPads, a Mac Mini, a MacBook Pro and, and 3 iPods running 24 hours a day for 5 years), with exactly ZERO hardware or software reliability issues. I use a Nokia 930 phone. Never had a problem with it, but need a larger screen and was hoping to replace it with a 950XL. I can't stand the thought of going to iPhone, but now am forced to reconsider, given the way the Surface (and the "new" Microsoft) are working out. I am almost certain of one thing - the Lumia phones and Windows 10 Mobile have been rushed out (if you can call 16 months overdue a "rush") before they are really ready, because heads would roll if they missed the Holiday season. I'll hold off to watch the message boards on those before purchasing. As for the Surface - this thing is a lemon. The thing crashed while I as writing this (I minimized Edge to do something else, and then the Taskbar refused to come back from Auto-Hide, and is still unrecoverable. I managed to get this window back with a 3 finger swipe up. Just ridiculous). Eventually Surface/WIndows 10 will get fixed, but man, using this thing is painful right now.
