surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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  1. Anonymous
    2016-03-03T20:37:46+00:00

    That is odd. There are several steps that you could perform to troubleshoot these issues.

    1. Download the file SurfacePro4_Win10_160401_1.msi from here and install it. It will reboot your computer to update firmwares and so on and once it is finished and you're back on your desktop, do another reboot.
    2. Open Device Manager (right click the Start button and select Device Manager) and check that there are no warning signs on any device. It should look something like this:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=4fb78ca5-cd16-4f2d-8309-ce08b8c5207c)

    Any node in the tree above that is expanded by default with a device item below it that has a yellow warning triangle on its icon is a problem. The MSI above is supposed to have the whole package of drivers for the SP4. 3. Open an admin command prompt (right-click the Start button and select Command Prompt (Admin)) and run the following command:

    sfc /scannow 4. If the utility above finds any problems that it cannot fix, follow the steps detailed in this thread to attempt to fix them. 5. Check whether you have a MEMORY.DMP file on your C:\Windows folder and what the date is. If it is a recent file (i.e. a couple of days old) try to compress it (right click file -> Send to -> Compressed (zipped) folder) and upload it somewhere public (i.e. Dropbox, OneDrive, GDrive, etc.). Post a link to it here and I will take a further look.

    I hope the steps above are helpful. Let me know if you have any questions.

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  2. Anonymous
    2016-03-03T18:42:20+00:00

    Hello Microsoft Community!

    I have a Surface Pro 4, every updates installed. Today I have installed some updates too, called Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3140743) and Update for Windows 10 Version 1511 for x64-based Systems (KB3139907). After some time my Surface's screen went black (while using Edge browser and editing some code with Eclipse), a bit freezed, than came back to life, and gave a notification that says Intel HD Driver for Surface has stopped responding, now succesfully recovered. Moreover my Surface has to be force restarted, because it freezed, and sound just stuck. This problem today appears very often.

    Is it a known issue with this new update? When MS will fix this? Or what can I do to prevent this kind of failure? Is this problem can be connected with visual c++ redistibutable or directx update/install?

    Thanks in advance!

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