surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

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Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

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  1. Anonymous
    2015-12-27T21:34:22+00:00

    No tinkering for me. Just happens when external displays. Please don't assume people having issue have tinkered with their Surface Pro 4. Thanks.

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  2. Anonymous
    2015-12-27T19:38:47+00:00

    Exactly the same story here.

    To Maceo3121:

    On the official update I got infrequent (say 10 to 15 a week) crashes/freezes/lookups and the occasional not waking from sleep.

    Now I have installed the new driver from Intel (which is not really tinkering as it made for this chipset, you just have to manually convince it to install as it detects it's a Surface and won't install generic drivers...) I had no (zero) problems.

    No more freezes or lookups and it always wakes from sleep.

    If Microsoft releases there versions of this driver (will probably be another week or so) I can roll back to the previous official driver, and install their new version via Windows update. So not really tinkering, just making the system usable until Microsoft releases their version. Which I think just has some hardcoded settings you could otherwise change with the Intel HD graphics app as this will not be installed with their version. If you install the generic driver it is installed and you can change a few settings that would not be good for battery live and so on...

    My system is also the i7 16gig 256gig SKU

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