surface pro 4 display adapter crash

Anonymous
2015-10-29T15:57:46+00:00

Split from this thread.

Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.

What date is on the current driver??

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-02-17T23:02:27+00:00

Hi All,

We released an update on 2/17/2016 that addresses this issue.

We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.

To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.

Thanks,

Josh

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2016-02-15T00:03:05+00:00

Hi

I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday,  seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).

WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.

Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.

Hope this helps

K

Was this answer helpful?

0 comments
Answer accepted by question author
Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2016-01-15T11:25:17+00:00

Try a two button reset

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if this does not work, you will need to exchange it.

Was this answer helpful?

0 comments

655 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-12-27T15:30:47+00:00

    Normally I would agree, but on my last SP4 I didn't tinker AT ALL and I got crashes every once in a while. Not often, but it happened. Most of the time though it was the screen not turning on, even after being powered down. Now, with this SP4, I updated these drivers manually and I've been going strong for a few days now with 0 issues with extensive use while on vacation. :)

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-12-27T14:57:36+00:00

    Perhaps you haven't been following the thread - the reason people are tinkering with the drivers is because of the issues - if there weren't issues people wouldn't be tinkering with them.  So no it is not a coincidence....

    If you have followed it, and read previous posts, you would have noticed that it is an apparent problem with Skylake processers and intel graphics - I've even recently had issues with my 1 year old desktop (not running a Skylake processor) with intel graphics crashing - so no, it is not a coincidence...

    If you would have followed the posts, you would have also noticed that they admitted that it is only an issue with some of the devices, not all of them - mine must have been built on a Friday just before it was time to go home for the weekend.....

    Try watching a few videos - streaming amazon prime, Netflix, or even downloading a video file and playing it through Windows Media player, and browsing the web or doing other stuff at the same time - you should know relatively quickly if you have a problem or not.

    Was this answer helpful?

    0 comments