Airpods Not connecting property to Surface Pro 10

Anonymous
2019-08-30T19:42:05+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

Surface | Surface Book | Sound and camera

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Anonymous
2019-11-13T20:44:42+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting. 

For me, the solution was to restart the whole process as follows:

  1. Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down. 
  2. On your Surface computer > Settings > Devices
  3. Select Add Bluetooth or other device > Bluetooth
  4. Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

Your Surface computer should be able to at least find your Airpods by following the above steps.

*This is where I started having the problem stated at the beginning*

Solution:

  1. Go to settings > Type "Device Manager" in the search box.
  2. Once Device Manager is open, select Human Interface Devices
  3. Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
  4. Select the 5th tab called Power Management
  5. Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
  6. RESTART COMPUTER! *(This is what ultimately fixed my problem)*

Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

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Anonymous
2019-12-11T22:53:18+00:00

I couldn't even find a "Bluetooth Low Energy GATT complaint HID device"  under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

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  1. Anonymous
    2020-11-22T01:39:57+00:00

    nope that did not work

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  2. Anonymous
    2020-11-21T23:27:45+00:00

    What's up yall. I had this problem for a min and did not find any real answers just like ya'll. By accident I found something that works. After going through the bluetooth connection protocols..

    1. Put your airpods in your ear
    2. Restart your laptop (or shut off, turn on. w/e floats your boat)
    3. Voila, when your surface pro turns on the airpods will connect forreal this time

    This doesn't work if you leave your airpods in the case. I have not tried this with leaving airpods out of the case and out of your ear.

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  3. Anonymous
    2020-11-04T15:38:46+00:00

    Hi there, 

    I recently got help from an IT support center (GeekSquad) for this issue. I tried the "power management" solution but it did not work for me. The IT guy took over my computer and fixed it for me. He actually uninstalled the Bluetooth card (you can find it in “device manager”) and restarted my computer. Check it out: 

    This is the only thing that worked for me. When you uninstall the bluetooth card, you need to restart your computer. After doing this, the bluetooth card will re-install itself and there shouldn't be any damage to your other bluetooth connections. My surface pen still works fine. Uninstalling the bluetooth card essentially acts as a "reset" for the bluetooth system on your computer. 

    I had tried re-installing my airpods pro a million times and it would work once in a blue moon. Microsoft needs better technical support for this. $400 airpods and a $2000 surfacebook 2 should be able to connect with no difficulty. If I had not reached out to GeekSquad, I would still be extremely disappointed and frustrated. Hopefully this works for you guys, and I'm sorry if is doesn't. Take care. 

    Yeeeeeesssssss!

    Thank you! After days and days of not knowing how to fix it I finally found the answer here!

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