Airpods Not connecting property to Surface Pro 10

Anonymous
2019-08-30T19:42:05+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

Surface | Surface Book | Sound and camera

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Anonymous
2019-11-13T20:44:42+00:00

I can pair my airpods with my Surface book 2 laptop, however they will rapidly connect and disconnect. And when it says "connected", no sound will play through the airpods. I've tried looking up a couple of fixes online but nothing is working.

I had the same exact problem with the Airpods Pro. My problem, as you mentioned, was the the rapid flickering back and forth between Paired andConnectedwith the Airpods ultimately never connecting. 

For me, the solution was to restart the whole process as follows:

  1. Place your Airpods or Airpods Pro back into the case > Close the case > Set the Airpods down. 
  2. On your Surface computer > Settings > Devices
  3. Select Add Bluetooth or other device > Bluetooth
  4. Pickup Airpods Case > Open Airpods case (Don't remove Airpods) > Press/Hold button on back of Airpods case until the Airpods are located by your Surface computer.

Your Surface computer should be able to at least find your Airpods by following the above steps.

*This is where I started having the problem stated at the beginning*

Solution:

  1. Go to settings > Type "Device Manager" in the search box.
  2. Once Device Manager is open, select Human Interface Devices
  3. Locate Bluetooth Low Energy GATT complaint HID device > Right-Click >Properties
  4. Select the 5th tab called Power Management
  5. Locate the checkbox "Allow the computer to turn off this device to save power" and UNCHECK this box!
  6. RESTART COMPUTER! *(This is what ultimately fixed my problem)*

Hope this helps! Wish it wasn't this complicated but oh well ¯\_(ツ)_/¯

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Anonymous
2019-12-11T22:53:18+00:00

I couldn't even find a "Bluetooth Low Energy GATT complaint HID device"  under Human Interface Devices, and any other Bluetooth options in the Device Manager didn't have a power management option. However, when I clicked on "Converted Portable Device Control device properties" under Human Interface Devices, I found the power management option and disabled it. My AirPods are working correctly now. I hope I'm not saying this too soon and that it's not just because I just updated my Surface, but I've had this problem for a long time and updates haven't fixed the problem before. Hopefully this will work for you. It's unfortunate we have to deep dive into our settings to get headphones to connect right.

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  1. Anonymous
    2020-01-27T16:52:52+00:00

    That worked for me for a while, then it went back to same old same old.

    Now that Microsoft is selling their own Surface-compatible earpods, I believe (and there is plenty of prior examples of coporate intentionality in this regard) that Microsoft is not interested in letting us wireless up with other non-Microsoft products and is intentionally making it fail.

    Microsoft - what say you?

    I just purchase a pair of Airpods for my iphone and assumed it would pair with my Surface and all other Bluetooth compatible devices. I don't have, or want to spend another $250 to purchase these Surface ones, let alone carrying around yet another device.

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  2. Anonymous
    2020-01-26T23:36:20+00:00

    Disabling the power conservation settings and downloading the latest software update worked for me. In the start menu I searched for 'updates'.

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  3. Anonymous
    2020-01-09T17:01:59+00:00

    Thank You! This worked! The only difference for me is that under Human Interface Devices

    'Bluetooth Low Energy GATT complaint HID device' is labeled as 'Converted PortableDevice Control Device'

    Then I was able to click on the 5th tab as noted in step 4 'Power Management.' Finally, I unchecked the 'allow the computer to turn off this device to save power.'

    Proceeded with the list above.

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