Surface Pro 3 Power/Lock button not working properly after Windows Update

Anonymous

So I have the Surface Pro 3, which I love, however after the most recent Windows update when I press the power button once it brings up the "Slide to shutdown" screen. I read that Microsoft fixed an issue with the power button just before the release but I didn't have an issue until after the update. So I am assuming that the recent update caused the same issue that they previously fixed.

Thoughts?

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Anonymous

ok so i figured out the problem. when i got to controll panal and go to program. and click turn window feature on and off. and when i check hyper v (which allows me to have multiple power option like balance, high power, and high performance) and when they install the program then i get this problem with power butten. and no im not pressing down the power butten i just click it. i think they need an update about that because i do need high performance for my surface pro 3 bucause on balance mode you cant use full potential. the cpu performance is limited and wifi succs beacuse they limit them. i know that microsoft promissis the 9 hours of batery life but its not rigt that they are limiting the potential of the divice it self for the sake of the batery power usage..... i unchecked the hyper v and the power butten works fine. but im stuck with low performance.... you guys need to update the software

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Anonymous

Thanks for the prompt replies! It would do it when I would click or tap the button for, what I would guess would be, 1 second. It actually quit doing it by the end of the day.

A little more information:

I installed the large updates and when they finished I almost immediately noticed the power button issue. It was late so I didn't want to look too much into the issue, so after trying to research exactly what the recent update was I powered the device off for the night. I use the Surface for work and school; while at work I noticed that it was still having an issue, which was quite annoying as I use it while assisting customers. So on my break I decided to look for a fix that I didn't find. I tried rebooting the device and shutting it down for a few minutes, but it was still acting up. I didn't have time to really look into a resolution; hence my post.

However, by the end of the day it stopped bringing up the "Slide to shut down" prompt when clicking the power button. I wish I knew why it had this problem and why it decided to start working.

Anyway, thanks again for the replies!

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Anonymous

2014-08-22T16:31:05+00:00
Hi JREhlers,

Thanks for your post to the Surface Community! I'm sorry to hear that you are experiencing an issue with the Windows button on your Surface Pro 3 device and touch cover that does not take you back to the Start Page.

Please review the following troubleshooting steps to see if they resolve the issue:
- Tap the Windows icon on the Surface Pro 3 and press the Windows key on the touch cover several times to clear any stuck keys
Perform a manual shutdown of the Surface Pro 3:

Step 1: hold down the power button for 15 seconds before releasing it

Step 2: wait 15 seconds after device has been turned off

Step 3: press the power button once to turn it back on

Perform a two button shutdown of the Surface Pro 3:

Step 1: holding down the power button for 15 seconds before releasing it

Step 2: wait 15 seconds after device has been turned off

Step 3: hold down both the volume up and the power button on your Surface Pro 3 for 15 seconds, then release both. (Note: the screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds)

Step 4: wait 10 seconds after device has been turned off

Step 5: press the power button once to turn it back on

For more information about the two button shutdown, please visit the Surface touchscreen: problems with touch page.

Does the Window button on your Surface Pro 3 and touch cover work after completing each of the steps? Please keep us posted with your findings.

Thanks,
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Anonymous

2014-08-25T16:45:10+00:00

The Power button doesn't lock my screen anymore. It sends my surface into Hibernation which is kind of irritating when I just want to turn the display off. I feel like that should be an option in the power settings. When choosing what the power button does or closing the lid. Is there a way I can fix it or does it have to fixed by yall?

Also is there way I can disable the on-screen keyboard while the touch-keyboard is attached. Its annoying when the on-screen one pops up even though I have the keyboard attached.

Thanks,

Dylon
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Anonymous

2014-08-26T04:17:01+00:00

I can confirm. I was searching through website because of the same issue. Read this comment and Tada! Issue has disappeared and Power button is functioning normally again.
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