Surface Pro 3 Power/Lock button not working properly after Windows Update

Anonymous
2014-06-27T19:12:41+00:00

So I have the Surface Pro 3, which I love, however after the most recent Windows update when I press the power button once it brings up the "Slide to shutdown" screen. I read that Microsoft fixed an issue with the power button just before the release but I didn't have an issue until after the update. So I am assuming that the recent update caused the same issue that they previously fixed.

Thoughts?

Surface | Surface Pro | Install and update

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Anonymous
2014-08-09T19:39:15+00:00

ok so i figured out the problem. when i got to controll panal and go to program. and click turn window feature on and off.  and when i check hyper v (which allows me to have multiple power option like balance, high power, and high performance) and when they install the program then i get this problem with power butten. and no im not pressing down the power butten i just click it.  i think they need an update about that because i do need high performance for my surface pro 3 bucause on balance mode you cant use full potential. the cpu performance is limited and wifi succs beacuse they limit them. i know that microsoft promissis the 9 hours of batery life but its not rigt that they are limiting  the potential of the divice it self for the sake of the batery power usage.....  i unchecked the hyper v and the power butten works fine. but im stuck with low performance.... you guys need to update the software

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Anonymous
2014-06-28T19:00:44+00:00

Thanks for the prompt replies! It would do it when I would click or tap the button for, what I would guess would be, 1 second. It actually quit doing it by the end of the day.

A little more information:

I installed the large updates and when they finished I almost immediately noticed the power button issue. It was late so I didn't want to look too much into the issue, so after trying to research exactly what the recent update was I powered the device off for the night. I use the Surface for work and school; while at work I noticed that it was still having an issue, which was quite annoying as I use it while assisting customers. So on my break I decided to look for a fix that I didn't find. I tried rebooting the device and shutting it down for a few minutes, but it was still acting up. I didn't have time to really look into a resolution; hence my post.

However, by the end of the day it stopped bringing up the "Slide to shut down" prompt when clicking the power button. I wish I knew why it had this problem and why it decided to start working.

Anyway, thanks again for the replies!

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  1. Anonymous
    2014-07-26T18:32:57+00:00

    Hi, Zack. As happened to someone else in the thread, this has cleared itself up. I actually went to my local Microsoft Store, and the technician saw it happen, more than once. But then, after a few restarts, it started working, and we couldn't get it to fail again. (The WiFi adapter also vanished, with no device in Device Manager at all, while she was looking at it, but on restart that came back.)

    Basically, since the update, the behavior has been intermittent. But as of this exact moment, it's working...even though it didn't work for three days. Weird stuff.

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  2. Anonymous
    2014-07-31T17:36:46+00:00

    Hey Zack:

    I'm having the same problem(s) as Dave N, but I can't exactly tie it back to a specific update..  Timing is right on, but hard for me to be sure it was an update...  The problem presents it self this way:

    1. The computer won't turn on.  I typically power it off each night (slide bar) but when I try to start it up the next morning..  no-go.  I hold the power switch for 5 seconds and release..  nothing..  10 secs..  nothing..  1 minute..  nothing.  My husband is an IT guy and he tried and had the same issue, but he got it to start by pressing the volume button on the side..  then a 5 sec power press got it running.  He has no idea why that worked.
    2. When the machine comes back online it (sometimes) won't connect to the internet..  My husband (he's pretty handy to have around) shut the machine off and then rebooted it 5-6 times..  No internet.  He then "restarted" it and internet came up fine.  He has no idea why that worked either..

    I love my Surface Pro 3, but would like it to be less funky when I need it for work..

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  3. Anonymous
    2014-07-31T18:01:13+00:00

    Clare:

    Thanks for your post..  I responded to Zack today, but your post is the only other one that mentions the volume button..  My husband clicked the volume button (no particular reason) and after that the power  switch seem to work again..  You seem to be indicating that there is some sort of reset sequence (Power and Volume up button) for 15 secs..  Almost like a "hard reset"..

    Is that true..  and if so what is causing that to be needed?

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