Surface Pro 3 Power/Lock button not working properly after Windows Update

Anonymous
2014-06-27T19:12:41+00:00

So I have the Surface Pro 3, which I love, however after the most recent Windows update when I press the power button once it brings up the "Slide to shutdown" screen. I read that Microsoft fixed an issue with the power button just before the release but I didn't have an issue until after the update. So I am assuming that the recent update caused the same issue that they previously fixed.

Thoughts?

Surface | Surface Pro | Install and update

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Anonymous
2014-08-09T19:39:15+00:00

ok so i figured out the problem. when i got to controll panal and go to program. and click turn window feature on and off.  and when i check hyper v (which allows me to have multiple power option like balance, high power, and high performance) and when they install the program then i get this problem with power butten. and no im not pressing down the power butten i just click it.  i think they need an update about that because i do need high performance for my surface pro 3 bucause on balance mode you cant use full potential. the cpu performance is limited and wifi succs beacuse they limit them. i know that microsoft promissis the 9 hours of batery life but its not rigt that they are limiting  the potential of the divice it self for the sake of the batery power usage.....  i unchecked the hyper v and the power butten works fine. but im stuck with low performance.... you guys need to update the software

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Anonymous
2014-06-28T19:00:44+00:00

Thanks for the prompt replies! It would do it when I would click or tap the button for, what I would guess would be, 1 second. It actually quit doing it by the end of the day.

A little more information:

I installed the large updates and when they finished I almost immediately noticed the power button issue. It was late so I didn't want to look too much into the issue, so after trying to research exactly what the recent update was I powered the device off for the night. I use the Surface for work and school; while at work I noticed that it was still having an issue, which was quite annoying as I use it while assisting customers. So on my break I decided to look for a fix that I didn't find. I tried rebooting the device and shutting it down for a few minutes, but it was still acting up. I didn't have time to really look into a resolution; hence my post.

However, by the end of the day it stopped bringing up the "Slide to shut down" prompt when clicking the power button. I wish I knew why it had this problem and why it decided to start working.

Anyway, thanks again for the replies!

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  1. Anonymous
    2014-10-16T21:19:25+00:00

    Hello KristinBarnes,

    Thanks for reaching out to us. Have you tried a refresh of your device yet? This guide has more information on how to do it.

    Let us know if that helps.

    Best Wishes,

    Zack_T

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  2. Anonymous
    2014-10-15T01:06:54+00:00

    Hi JREhlers,

    Thanks for your post to the Surface Community!  I'm sorry to hear that you are experiencing an issue with the Windows button on your Surface Pro 3 device and touch cover that does not take you back to the Start Page.

    Please review the following troubleshooting steps to see if they resolve the issue:

    • Tap the Windows icon on the Surface Pro 3 and press the Windows key on the touch cover several times to clear any stuck keys

    Perform a manual shutdown of the Surface Pro 3:

    Step 1: hold down the power button for 15 seconds before releasing it

    Step 2: wait 15 seconds after device has been turned off

    Step 3: press the power button once to turn it back on

    Perform a two button shutdown of the Surface Pro 3:

    Step 1: holding down the power button for 15 seconds before releasing it

    Step 2: wait 15 seconds after device has been turned off

    Step 3: hold down both the volume up and the power button on your Surface Pro 3 for 15 seconds, then release both.  (Note: the screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds) 

    Step 4: wait 10 seconds after device has been turned off

    Step 5: press the power button once to turn it back on

    For more information about the two button shutdown, please visit the Surface touchscreen: problems with touch page.

    Does the Window button on your Surface Pro 3 and touch cover work after completing each of the steps?  Please keep us posted with your findings.

    Thanks,

    I have tried this method and everything else everyone recommend. I have been having this problem since my computer died a few nights ago.

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  3. Anonymous
    2014-09-10T02:37:04+00:00

    Interestingly enough, I was able to (after having the same problem) get it to go back to normal by restarting it a couple of times. Not turning it off and back on again, I mean going into the charms bar on the right hand side, hitting settings, then power, then restart. After that it kinda fixed itself. Little bug in the system, I guess.

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