ok so i figured out the problem. when i got to controll panal and go to program. and click turn window feature on and off. and when i check hyper v (which allows me to have multiple power option like balance, high power, and high performance) and when they install the program then i get this problem with power butten. and no im not pressing down the power butten i just click it. i think they need an update about that because i do need high performance for my surface pro 3 bucause on balance mode you cant use full potential. the cpu performance is limited and wifi succs beacuse they limit them. i know that microsoft promissis the 9 hours of batery life but its not rigt that they are limiting the potential of the divice it self for the sake of the batery power usage..... i unchecked the hyper v and the power butten works fine. but im stuck with low performance.... you guys need to update the software
Surface Pro 3 Power/Lock button not working properly after Windows Update
So I have the Surface Pro 3, which I love, however after the most recent Windows update when I press the power button once it brings up the "Slide to shutdown" screen. I read that Microsoft fixed an issue with the power button just before the release but I didn't have an issue until after the update. So I am assuming that the recent update caused the same issue that they previously fixed.
Thoughts?
Surface | Surface Pro | Install and update
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Thanks for the prompt replies! It would do it when I would click or tap the button for, what I would guess would be, 1 second. It actually quit doing it by the end of the day.
A little more information:
I installed the large updates and when they finished I almost immediately noticed the power button issue. It was late so I didn't want to look too much into the issue, so after trying to research exactly what the recent update was I powered the device off for the night. I use the Surface for work and school; while at work I noticed that it was still having an issue, which was quite annoying as I use it while assisting customers. So on my break I decided to look for a fix that I didn't find. I tried rebooting the device and shutting it down for a few minutes, but it was still acting up. I didn't have time to really look into a resolution; hence my post.
However, by the end of the day it stopped bringing up the "Slide to shut down" prompt when clicking the power button. I wish I knew why it had this problem and why it decided to start working.
Anyway, thanks again for the replies!
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Anonymous
2014-07-08T16:42:54+00:00 Hi nolanblew,
Thank you for reaching out and informing us about this issue.
Have you tried what Clare_Hs suggested?
Could you provide more details and tell us what troubleshooting steps you have tried so far?
We will be waiting for your prompt reply, keep us posted!
We are always here to help!
Best Wishes!
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Anonymous
2014-07-07T05:10:23+00:00 I'm still having the same issue. My surface pro 3 power button stopped working properly a few days ago when I installed the update. Often times pressing the button (tap) either does nothing or it brings up the slide to shutdown screen. If I do it enough, the screen will finally turn off, but then I can't get it to turn back on. Several presses later the surface will reboot.
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Anonymous
2014-06-29T00:45:56+00:00 Great! I'm glad it works out for you.
Thanks for replying back..