Surface Pro 3 Power/Lock button not working properly after Windows Update

Anonymous
2014-06-27T19:12:41+00:00

So I have the Surface Pro 3, which I love, however after the most recent Windows update when I press the power button once it brings up the "Slide to shutdown" screen. I read that Microsoft fixed an issue with the power button just before the release but I didn't have an issue until after the update. So I am assuming that the recent update caused the same issue that they previously fixed.

Thoughts?

Surface | Surface Pro | Install and update

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Anonymous
2014-08-09T19:39:15+00:00

ok so i figured out the problem. when i got to controll panal and go to program. and click turn window feature on and off.  and when i check hyper v (which allows me to have multiple power option like balance, high power, and high performance) and when they install the program then i get this problem with power butten. and no im not pressing down the power butten i just click it.  i think they need an update about that because i do need high performance for my surface pro 3 bucause on balance mode you cant use full potential. the cpu performance is limited and wifi succs beacuse they limit them. i know that microsoft promissis the 9 hours of batery life but its not rigt that they are limiting  the potential of the divice it self for the sake of the batery power usage.....  i unchecked the hyper v and the power butten works fine. but im stuck with low performance.... you guys need to update the software

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Anonymous
2014-06-28T19:00:44+00:00

Thanks for the prompt replies! It would do it when I would click or tap the button for, what I would guess would be, 1 second. It actually quit doing it by the end of the day.

A little more information:

I installed the large updates and when they finished I almost immediately noticed the power button issue. It was late so I didn't want to look too much into the issue, so after trying to research exactly what the recent update was I powered the device off for the night. I use the Surface for work and school; while at work I noticed that it was still having an issue, which was quite annoying as I use it while assisting customers. So on my break I decided to look for a fix that I didn't find. I tried rebooting the device and shutting it down for a few minutes, but it was still acting up. I didn't have time to really look into a resolution; hence my post.

However, by the end of the day it stopped bringing up the "Slide to shut down" prompt when clicking the power button. I wish I knew why it had this problem and why it decided to start working.

Anyway, thanks again for the replies!

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  1. Anonymous
    2014-08-05T05:18:58+00:00

    Oh my gosh, this totally works. I just forced my sp3 to turn off by holding the power button then waited a few seconds and powered it up again and now the slide to shutdown issue is gone. Magic.

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  2. Anonymous
    2014-08-05T02:50:53+00:00

    So mine just started doing it a few minutes ago. i tried restarting it and tried the 2 button shutdown but none of it worked. 

     then i forced it off by holding the power button while it was still in windows. The device went black after a few seconds and i booted it back up and now the buttons working again. So try forcing your SP3 off by holding the power button and see if that solves the issue.

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  3. Anonymous
    2014-08-02T21:59:10+00:00

    Hi there. I've had the same issue with my Surface Pro 3 too.  I thought maybe the last software I installed caused this to happen and I uninstalled it to see if it would resolve the issue and it did. I no longer have the problem.  The software is uninstalled is yahoo messenger along with the yahoo toolbar and then restarted the computer.  I really don't understand why the software would affect the power button function on the pc but it did.  I hope this helps you too.

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