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We wanted to let you know that an update to resolve this is still being worked on. Please continue to post your experiences and technical details.
Mod Edit: Samsung SSD Optimization Utility for Surface Pro 3 now available.
Best regards
SP3 SSD, possible firmware bug, same as just fixed in another Samsung drive.
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Anonymous
I've just had to update the firmware in another device that had a Samsung 840EVO SSD because they had a serious firmware bug with it. Out of curiosity I tested the Samsung drive in my Surface Pro 3 and it looks like it has exactly the same issue (the SP3 drive is closely related to the 840 series I believe, but an OEM version.
The test is simple, just look at the read rate across the drive. Older data (OS, installed apps) suffered from terrible read performance after a month or so. Newly written data is fine.
As you can see, much of the drive is down to 50MB/s now. It should be a fairly level line right the way across at about 350+MB/s. This test was run with AC power connected and nothing else running.
If this is the same issue as the 840EVO, the good news is it can be corrected with a firmware update and refresh of the data. Bad news would of course be Microsoft need to look into it first, then get the Samsung engineers looking into it.
Perhaps some other people could run the test too, and post results. Remember the drive needs to be a month or more old, so that the data can have been sitting there only being read during that time.
Further details of the bug and the fix that Samsung released can be found here:
Surface | Surface Pro | Install and update
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Anonymous
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Anonymous
2014-11-28T13:57:25+00:00 DavidN,
This is the last Surface Pro 3 I have left after sending (4) back for full refund due to un-resolvable problems as discussed on this forum.
I hadn't noticed your topic thread before but now that I have, this machine will be returned also.
Thanks for the info !!!!
From now on I'll stick to building my own rigs as I use to because quality OEM machines are just not available.
Again, thanks for bringing the SSD problem to my attention.
Kindest Regards,
Rick Ski
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Anonymous
2014-11-28T14:06:35+00:00 Really??
It's not that huge an issue, and even if it is a problem I'm sure it will get fixed in time. It's certainly not stopping me using my SP3 at all, best device I've ever had. This issue is just something that can be improved further.
Sorry to hear you have had so much trouble.
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Anonymous
2014-11-28T14:31:15+00:00 DavidN,
I run all large capacity SSDs in my big machines.
If those SSDs didn't have Firmware Updates, I'd be out thousands of dollars because of non-supported components.
Don't get me wrong, I love the design of the little Surface Pro 3, just can't deal with the lack of fixes and support for the expensive product.
I have a lot of close friends that work for MS and they can't understand the lack of support for the Surface Product Lines either.
ADDED:
MS wants customers to use OneDrive Cloud Storage.
They are not interested in on board SSD storage issues so you can forget waiting for upgrades to the SSD.
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Anonymous
2014-11-28T17:05:14+00:00 After Using Disk Refresh Program
After Manual Defrag a bunch of times