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Hello,
I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.
It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.
I have updated the computer completely, but the buzzing persisted.
Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?
Edit/Update:
I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I am in Japan and currently using MS laptop 4, with same problem. That is a shame of Microsoft since there is no fix for this issue. I had replaced my device to the new one but the sound remained and I am so tired of this issue right now. I like Microsoft but this 1500$ device has disappointed a lots.
Thanks for your response.
I just wanted to know this is normal or not. I am not concerned with this sound if it is not a fault.
I am just using an extenal dc fan (as shown in the picture) under my laptop's stand. It keeps the metal body of laptop cool and the internal fan keeps quiet!
Othern than that, I love this device...
Hello,
I’ve got the i5 8GB Surface Laptop 3 (13.5-inch), and today, while browsing the internet, I noticed a fairly faint buzzing sound coming from under the keyboard. It was faint enough you couldn’t hear it from a couple metres away, and sometimes buzzed continuously, other times buzzed in short repetitive bursts.
It didn’t sound like the fan to me, so I opened up the task manager to see if browsing was straining the computer in some way.
I have updated the computer completely, but the buzzing persisted.
Is this a normal electronics problem? Is it actually just the fan? Or is it possibly a defective unit?
Edit/Update:
I took the device into the MS Store today to see if there was something wrong. The staff took it into the back and tested it. They found increasing the computer's workload caused the sound to increase and described it as a popping static-y sound. They replaced the device and I have a new one now. Unfortunately, I've found through usage that this one is also making the sound. I am waiting to see if a firmware update reduces the noise since it seems pervasive across the devices.
me too have the same problem. now cooling the laptop externally with additional USB fan!
Hi Sahil, I tried the solution mentioned above and it did not help. Either I was not following the proper steps or I am just stuck with a bad surface Laptop - 3 from MS. The reality is that they have changed the laptop 3 times, and every time there is a new error.
I have given up on the machine and moved to Apple pro.
Thanks
Hi Puneet , any improvements from my solution , did it work?
