Surface Laptop 3 screen flickering issue - I had this with the Surface Pro 4 too

Anonymous
2020-04-11T01:56:49+00:00

Hello everyone,

I just noticed a problem with my two-month old Surface Laptop 3 (i7/16/256): there is screen flickering in the lower left corner of the screen. The flicker disappears when I move the mouse or play a video. I immediately panicked since I had a similar issue with my previous Surface Pro 4 and it turns out it was a hardware issue. The biggest issue is that on the Surface Pro 4 it has gotten worse over time.

Returning at this time is out of question for me, I need it for work.

Anyone else has this issue ? I'm not expecting an easy fix but who knows. 

PS: Below is a video with the issue:

https://www.youtube.com/watch?v=_zE4oI9wfAk

Thanks !

Surface | Surface Laptop | Display and screen

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Anonymous
2020-06-15T22:17:27+00:00

Ok everyone, I have great news !  (edit: not so great)

I managed to fix the issue (edit: nope).

Just as I suspected, it is indeed a power management issue where the panel tries to optimize power consumption by utilizing a technology called "panel self-refresh" which basically allows the screen electronics to refresh its current image independent of the graphics card if nothing has changed on the screen. You must disable that.

Here are the steps:

  • Open Microsoft Store, then search for and install "Intel® Graphics Command Center".
  • Open the app, go the "System" vertical tab, then go the "Power" horizontal tab
  • Disable the "Panel Self-Refresh" option on both "On Battery" and "Plugged In" modes.

The problem should instantly disappear, even before you leave the app.

EDIT: Unfortunately, the problem will only lessen in frequency, but will not disappear completely. But I will leave this post here, maybe it helps in some cases.

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  1. Anonymous
    2021-07-12T15:00:27+00:00

    This definitely seems to be some kind of driver issue. Playing a video makes it go away for me, and sometimes windows updates bring it back or remove it.

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