Surface Pro brightness bug

Anonymous
2013-02-19T02:05:17+00:00

The surface pro randomly brightens and dims even when auto brightness and dimming is completely shut off.  I contactedMicrosoft chat support and they said they are aware of the issue but its taking longer than expected.  I just wanted to post here to create more visibility and awareness of this annoying bug.  I hope it gets fixed soon.   Its most noticeable when an app launches or while beginning to watch a video.  From what I've heard it happens with RT too.

Surface | Surface Pro | Install and update

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Anonymous
2013-03-15T17:19:47+00:00

Great news folks! I was able to fix this issue!!!!! :-D

So the issue appears to be the Intel HD 4000 implementing 2 forms of battery saving contrast adapting. But we have no ability to change these settings by default.

So first of all make sure your dynamic brightness is turned off in your PC Settings and/or battery plan. Then...

Go Intel's site and download and then install the latest driver for the Intel HD Graphics 4000.

I believe this is the correct link -

EDIT: Oops my link was for the 32 bit driver. This is the one you need -

http://downloadcenter.intel.com/Detail\_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&wapkw=intel%C2%AE+hd+graphics+driver+for+windows+7\*+and+windows+8\*+%28exe%29

This should give you access to the Intel Graphics and Media Control panel when you right click and select Graphics Properties from the desktop.

Select ADVANCED MODE

GOTO > MEDIA > IMAGE ENHANCEMENT and disable "Adaptive Contrast Enhancement"

Then GOTO > POWER > Change POWER SOURCE to "On Battery" and make sure "Display Power Saving Technology" is disabled (that is unchecked).

Click APPLY and viola no more dynamic contrast annoyances!

YAY!

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Anonymous
2013-03-09T20:02:42+00:00

Greetings Gary,

Thank you for letting us know. Can you by chance get a video of it happening as this is something we are looking into.

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  1. Anonymous
    2014-08-22T00:36:36+00:00

    Hello

    I followed every detail exactly but i have no advanced option in the graphic card menu, says something along the lines of "this display does not support advanced properties"

    Same here?  Wrong driver version?  I picked the newest one? Anyone else seen this?

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  2. Anonymous
    2015-01-06T11:33:12+00:00

    This is really annoying... I also installed the latest Intel Drivers in August (Driver Version: 15.33.22.64.3621, Package:  Intel(R) Graphics Driver: 10.18.10.362). I had to use the Windows Test Mode and to sign the sys-file with DSEO, Windows 8.1 was already on the device.

    However, some graphic update seemed to have deleted the intel driver and has brought back some MS-Driver. Now the brightness flicker is back also. Really annoying if you want to watch movies.

    But DSEO (for signing the driver) does not work anymore, so I have to find some other way to install the Intel driver. Any ideas?

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  3. Anonymous
    2015-01-06T11:50:33+00:00

    Yup its super annoying , i'm surprised intel and microsoft haven't fixed the whql stand alone driver yet.  That said, at least you don't have an RT version, its unfixable on those models.

    What i did before was uninstall the current driver, then download the latest version from intel that comes w/ the control panel.   Then via the power setting on the control panel turn off display power saving tech.

    hope this helps.

    This is really annoying... I also installed the latest Intel Drivers in August (Driver Version: 15.33.22.64.3621, Package:  Intel(R) Graphics Driver: 10.18.10.362). I had to use the Windows Test Mode and to sign the sys-file with DSEO, Windows 8.1 was already on the device.

    However, some graphic update seemed to have deleted the intel driver and has brought back some MS-Driver. Now the brightness flicker is back also. Really annoying if you want to watch movies.

    But DSEO (for signing the driver) does not work anymore, so I have to find some other way to install the Intel driver. Any ideas?

    Was this answer helpful?

    0 comments