Surface Pro brightness bug

Anonymous
2013-02-19T02:05:17+00:00

The surface pro randomly brightens and dims even when auto brightness and dimming is completely shut off.  I contactedMicrosoft chat support and they said they are aware of the issue but its taking longer than expected.  I just wanted to post here to create more visibility and awareness of this annoying bug.  I hope it gets fixed soon.   Its most noticeable when an app launches or while beginning to watch a video.  From what I've heard it happens with RT too.

Surface | Surface Pro | Install and update

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Anonymous
2013-03-15T17:19:47+00:00

Great news folks! I was able to fix this issue!!!!! :-D

So the issue appears to be the Intel HD 4000 implementing 2 forms of battery saving contrast adapting. But we have no ability to change these settings by default.

So first of all make sure your dynamic brightness is turned off in your PC Settings and/or battery plan. Then...

Go Intel's site and download and then install the latest driver for the Intel HD Graphics 4000.

I believe this is the correct link -

EDIT: Oops my link was for the 32 bit driver. This is the one you need -

http://downloadcenter.intel.com/Detail\_Desc.aspx?agr=Y&DwnldID=22375&lang=eng&wapkw=intel%C2%AE+hd+graphics+driver+for+windows+7\*+and+windows+8\*+%28exe%29

This should give you access to the Intel Graphics and Media Control panel when you right click and select Graphics Properties from the desktop.

Select ADVANCED MODE

GOTO > MEDIA > IMAGE ENHANCEMENT and disable "Adaptive Contrast Enhancement"

Then GOTO > POWER > Change POWER SOURCE to "On Battery" and make sure "Display Power Saving Technology" is disabled (that is unchecked).

Click APPLY and viola no more dynamic contrast annoyances!

YAY!

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Anonymous
2013-03-09T20:02:42+00:00

Greetings Gary,

Thank you for letting us know. Can you by chance get a video of it happening as this is something we are looking into.

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  1. Anonymous
    2013-03-07T06:03:20+00:00

    I very rarely encounter this, a couple of times I thought I had it was just the video rapidly switching between two scenes one having about 25% of the screen near white the other being mostly black background. 

    As for the real problem for me it's not very noticeable when at the dimmest setting.  But as for the flash it only occurs maybe twice a week but not necessarily on batteries, I seldom use it on batteries which is maybe why its so rare for me at all, but I know I've seen it plugged in and usually in a dark room.

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  2. Anonymous
    2013-03-09T17:54:02+00:00

    The screen will dim and brighten at random times. This happens regardless of the state of the automatic screen brightness switch setting.

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  3. Anonymous
    2013-03-10T01:55:39+00:00

    This is a known bug that Microsoft is currently looking into. If you can create a video of the issue, that would be helpful.

    Alternatively, you can try uninstalling the HID Sensor Collection under Sensors in Device Manager and then rebooting. Does the issue still occur after the reboot?

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