My webcam isn't working. Hardware or software?

Anonymous
2021-07-25T15:00:14+00:00

Good day,

My Surfacebook 2's front webcam is not working lately. When I open the camera app it sends my pc into a bluescreen force restart. When it does not, my front webcam just appears to be black. I tried multiple solutions such as the 20 second shut down, updating the Intel(R) AVStream Camera 2500 and even going into uefi bios to see if the camera was toggled off. My rear-facing camera works though.

I hope you can help me because I need it for online classes.

Regards,

Luke

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2021-08-26T02:59:04+00:00

    Yeah, unfortunately the problem still persists.

    Tried the USB recovery.

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  2. Anonymous
    2021-07-26T17:31:55+00:00

    We'll keep an eye on your updates.

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  3. Anonymous
    2021-07-25T18:51:29+00:00

    Thanks I'll definitely try that. But as of now I am in the middle of a shortsem and multiple assignments are due soon so I will try that when things cool down. I'll keep you posted

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