Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
Answer accepted by question author
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
496 additional answers
Sort by: Most helpful
-
Anonymous
2019-09-06T16:26:09+00:00 So, the main suggestion is to reset my windows 10 which should solve all problems.
Well, just in case, I made a whole backup to an external drive and resetted my Windows 10 (with keep my files option) two ( 2 !! ) times and the problem persists. Not only that but after the reset my Windows seem to immediately be on the 1903 version. Did anyone experience this problem?
-
Anonymous
2019-09-06T16:08:45+00:00 Well if anyone has Panos' e-mail address then I will certainly ask him what the timeline is for a fix, and post the answer here. If nothing else I guess it's worth a try.
I believe microsoft senior employees generally follow lastnamefirstinitial (at) microsoft (dot) com
Perhaps can test by sending a known wrong address, seeing if you get a bounce back, and then sending to what you think might be the correct address (no bounce back might equal success).
Also I believe there is a new head of devices since Panos was promoted? Might be worth contacting both individuals (and even others on the devices / surface team).
At this point this is beyond unacceptable.
-
Anonymous
2019-09-06T15:58:22+00:00 Well if anyone has Panos' e-mail address then I will certainly ask him what the timeline is for a fix, and post the answer here. If nothing else I guess it's worth a try.