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For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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Reputation points MVP
Volunteer Moderator
There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-07-17T10:23:11+00:00 I want to remark again that the issue is reliably resolved by manually switching off dGPU power management (fixing it to maximum power on a per-application basis) via the latest nvidia driver (see my earlier post on that).
Even though this comes with new problems (potential overheating, noise whenever browser, Lightroom, Photoshop, etc. are open) I still think that this is a simpler workaround than a rollback to 1809.
Also, this workaround points in the direction of kernel power management, possibly a driver issue with the new version of PoFX shipped with Windows 1903.
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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-07-17T09:59:48+00:00 We don't even know if it is firmware. The signs point to it being Windows as
customers report that if they roll back to the 1809 version of Windows, the
issue is resolved. And since you cannot downgrade firmware, even if you roll
back.. -
Anonymous
2019-07-17T07:22:02+00:00 I've installed 431.36, this issue is still there, I try to test on my photoshop, and it stopped after 10 minutes, nothing happens, so sad. Please fix that error; now I use my wife's MacBook for backup in this case :(((
You can try this workaround "NVidia Control Panel -> Manage 3D Settings -> Global Settings Tab -> Power Management Mode (set this to Prefer maximum performance)".