Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-07-15T12:47:46+00:00

    The best solution now is that Microsoft post a 1809 'update' for previous 1903 users on Surface Book 2. So that we can roll back in an easy way. And update again same way as the bug fixed.

    Obviously...this won't be done...

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  2. Anonymous
    2019-07-15T12:30:01+00:00

    Would you know when we will receive the update for this? I cannot even rollback to the previous version. For WORK, I use Surface Book 2 as a creative tool that I use Adobe's software and I need this to be fixed asap. 

    Hopefully sometimes this week. but at the latest will it be fixed by the end of July?

    If a new update will not be distributed soon, could you please at least post the rollback or the previous update version somewhere? So that while we are waiting for you to fix it, we could WORK with our Surface Book 2?

    Also, next time, could you please make sure that this will not happen next time? Please test the update morethoroughlyinternally****before distributing it.

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  3. Anonymous
    2019-07-15T08:50:00+00:00

    Finally, the issue has been acknowledged on the Surface Book 2 Update History page and on the Windows update page:

    https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history 

    https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-1903

    I guess we can now hope for a fix.

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