Thank you for reporting the issue. A fix is available through Windows Update.
For more information, please visit our Surface Book 2 Update History page.
Eddy
updated: 10/11/2019
Surface Book 2 GPU Driver disappears randomly after May 2019 update
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Anonymous
Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140
Are there any plans for Microsoft to release an updated driver to fix this bug?
Surface | Surface Book | Display and screen
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Anonymous
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Barb Bowman
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There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.
October 2019 updates
The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:
| Windows Update History Name | Device Manager Name |
|---|---|
| Surface – System – 1.75.139.0 | Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul> |
| Surface – Firmware – 182.1004.139.0 | Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul> |
| Surface – Firmware – 389.2837.768.0 | Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul> |
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Anonymous
2019-07-12T09:14:08+00:00 Hi WangXL, I know that :)
But after too delay we need to underline this case.
Hope for a real solution
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Anonymous
2019-07-12T08:54:59+00:00 Old issue appeared since the day 1903 released.
As many users tried it was thought definitely to be a problem caused by 1903.
Good news is that official employee finally announced that they are investigating and trying to solve, what we can do is to wait.
It's already a case been delayed for more than a month.
Hope they can be faster.
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Anonymous
2019-07-12T07:56:46+00:00 I all, today I'm dealing with a serious problem with the 15-inch Surface Book 2.
I'm on the newest Windows 10 Update (May 2019) which is causing problems for me and my colleagues when we attempt to run apps like Photoshop CC or other or similar that require GPU power.
After just few seconds NVIDIA 1060 dGPU was disconnected from the system requiring a restart of the hardware. From my upgraded system from 1809 to 1903 to a clean installation of 1903 the issue also persists.
I find it absurd that the official NVIDIA drivers for the Surface Book 2 are updated in April 2018 (so dated!).
I know that a solution is reverting to an older OS, but for my work I need to use the last stable build like 1903
Hope for a reply by a Surface Team member.
Vito
❗ UPDATE ❕ July 12, 2019
Finally the issue is official identified on official page. I'll follow the status
❗ UPDATE❕ July 16, 2019
New Status from Microsoft: Investigating