Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-06-12T05:42:47+00:00

    Ive only had my SB 2 for like 5 days, and I been reading about all these problem with the GPU, and now I am dealing with it, where all of a sudden the GPU just disconnected while I am working on a PS file and a lose everything, like com on man. I literally brought this to make my work flow efficient, if that the case I would have bought another product. I have done everything from all the previous forum and it continues. I am the verge on returning this thing to the store and getting my money back, I just cant believe a product this expensive had so many issues. It would be for some help of a real solutions, right the the GPU is working but as soon as PS opens the just disappears.

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  2. Anonymous
    2019-06-04T01:48:01+00:00

    Ok will do.

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  3. Anonymous
    2019-06-03T22:43:03+00:00

    Version is 1903.

    Yes, I tried to update the drivers of the NVIDIA GeForce GTX 1050.

    I tried also to put the computer energy preferences in performance mode, but unfortunatelly it was not possible, that option, I do not why, is not more available.

    In the NVIDIA control panel, inside control panel of windows is not possible to select high energy consumption.

    I read some users has solved the BSOD using Autocad 2019 disconnecting the graphic accelaration  the hardware acceleration. That is a possibility but reduce a lot the graphic performance. 

    Nothing of all of this occurs with the internal Intel video card.

    Thanks

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