Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-10-10T13:11:12+00:00

    PS: In production I will NEVER enable the Insider version of Windows. I don't understand how it can be suggested as a solution ...

    Not to mention that Eddy does not appear to know which OS builds are in what Insider's ring. 1909 started rolling out in August to Release Preview. Makes me wonder how they even analyze results from "testing" with Insiders.  Surface should have their own test/Insiders program. Many of the people already joined to Insiders probably don't even know they are testing Surface firmware. 

    Exactly, and I'm a little stunned. I will try to ping Panos on Twitter, because it really is the seriousness of the product and its support.

    @JayJayReid In this Topic everyone's contribution is always important. So I have worked and work in the IT field, I feel it my duty to highlight some inconsistencies. Probably you have never worked in a structured work environment where it is necessary to manage a fleet with permits and so on.

    Diminishing everything does not help the discussion and would call into question many years of study to acquire the certifications in which the importance of not using non-definitive versions of operating systems is always emphasized.

    I think the community also serves to raise our level of knowledge through mutual contamination.

    I believe since Panos' promotion he is less hands on. It may also be worth reaching out to Robin Seiler and other members of the Surface team. You can "guess" their email addresses or find them on Linkedin and other social media.

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  2. Anonymous
    2019-10-10T13:09:48+00:00

    JayJay,

    With all due respect, there are customers who don't have the skills to deal with

    pre-release software. The other piece is that Microsoft won't support

    pre-release builds of Windows on Surface in this Forum AND should a customer

    call support with ANY problem on a non released version of Windows, they are

    told to reimage back to a released, supported version.

    While this is a catch 22 in this context, many business users will want to stay

    on 1809 or even 1803 for some time to come and if Microsoft is testing in

    release preview, they have no test data on current production builds, and it is

    not clear if there is an OS dependency for the firmware fixes (which would

    create some issues for these customers).

    I'm very happy that the release preview route is a good fit for your situation

    and for others who feel it is appropriate.

    My concern is that Microsoft did not properly frame their "answer". They wrongly

    stated that Release Preview would keep them on their current version of Windows

    and only give them drivers and firmware. And that pre-release versions of

    Windows are not officially supported through regular channels. Nor did they

    state it was for more advanced users who understood these and other risks.

    well said.

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  3. Anonymous
    2019-10-10T13:06:10+00:00

    PS: In production I will NEVER enable the Insider version of Windows. I don't understand how it can be suggested as a solution ...

    Not to mention that Eddy does not appear to know which OS builds are in what Insider's ring. 1909 started rolling out in August to Release Preview. Makes me wonder how they even analyze results from "testing" with Insiders.  Surface should have their own test/Insiders program. Many of the people already joined to Insiders probably don't even know they are testing Surface firmware. 

    Exactly, and I'm a little stunned. I will try to ping Panos on Twitter, because it really is the seriousness of the product and its support.

    @JayJayReid In this Topic everyone's contribution is always important. So I have worked and work in the IT field, I feel it my duty to highlight some inconsistencies. Probably you have never worked in a structured work environment where it is necessary to manage a fleet with permits and so on.

    Diminishing everything does not help the discussion and would call into question many years of study to acquire the certifications in which the importance of not using non-definitive versions of operating systems is always emphasized.

    I think the community also serves to raise our level of knowledge through mutual contamination.

    Was this answer helpful?

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