Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2020-01-04T07:59:26+00:00

    Thought i'd chime in here as well....

    had my sb2 replaced due to the finish and keys havings cosmetic problems.

    replacement was pre updated to 1909 os 18363.535.

    All updates taken and current.

    Detached for the first time and lo n behold upon re attachment NO gpu detected.

    must go to device manager and scan or reboot.

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  2. Anonymous
    2019-09-29T17:03:15+00:00

    Its been 3 months since the issue got officially recognized by MS so don't bother asking them anything. They don't care for us the users. I even went to one of their stores and the only solution was to rollback to an year old OS version?!?!?!? OR - recognize I can't use the GPU I paid for.....

    Complete disgrace for a company of that caliber - just an army of amateurs not being able to make their own OS work with their own devices.

    Just get used to the idea that you just like me and many other bought a very expensive tablets that are not doing what they are supposed to be - or in other words we got robbed....

    Year after year they try to upset and alienate as many users as they can and pretend like this is natural. Windows Mobile 10, Groove, Xbox One.... I am sure the list will continue here

    As a long time /decades/ Apple opponent this is the first time I am actually seriously considering of switching to their platform. The only thing keeping me in the MS camp is my occasional gaming habits.

    What is crazy is they have a Surface event this coming week and have yet to fix this issue. I think out of the almost two years of ownership of the SB2. It worked for maybe 1-2 months without issues leaving over 20 months of issues. 6+ months of throttling/gpu issues, 6 months of the power button stopping to work after a firmware update, months of BSODs, etc. Haha

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