Surface Book 2 GPU Driver disappears randomly after May 2019 update

Anonymous
2019-05-26T20:23:51+00:00

Hi, just recently installed the Windows 10 May update on my Surface Book 2. Now the GPU disappears randomly while in use. The only solution is to reboot the Surface Book 2, or go into the device manager and initiate a scan for the GPU to come back again. It has Nvidia Gforce GTX 1050 version 23.21.13.9140

Are there any plans for Microsoft to release an updated driver to fix this bug?

Surface | Surface Book | Display and screen

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Anonymous
2019-07-12T22:43:37+00:00

Thank you for reporting the issue. A fix is available through Windows Update.

For more information, please visit our Surface Book 2 Update History page.

Eddy

updated: 10/11/2019

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2019-10-11T16:52:35+00:00

There are some updates that were pushed to PRODUCTION today https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history You do NOT need to join Insiders to get these.

October 2019 updates

The following updates are available for all Surface Book 2 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – System – 1.75.139.0 Surface Base 2 Firmware Update – Firmware<br><br><ul><br><li><span><span><span><span><span>1.75.139.0 <span>improves battery stability.</span></span></span></span></span></span></li></ul>
Surface – Firmware – 182.1004.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span><span><span>182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and <span>improves battery stability.</span></span></span></span></li></ul>
Surface – Firmware – 389.2837.768.0 Surface UEFI – Firmware<br><br><ul><br><li><span>389.2837.768.0 resolves an issue where the display adapter disappears from Device Manager.</span></li></ul>

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  1. Anonymous
    2019-09-16T14:00:41+00:00

    I'd take their word with a pinch of salt. We can only wait. Just as we have been since June.

    With the amount of productivity I lost monetarily, I could have potentially paid for the SB3 with it.

    i havent been waiting since june... had the issue months earlier... did extensive trouble shooting with their escalation team... submitted bug reports, diagnostic data, etc. spent something like 40 hours troubleshooting it... even if the issues did surface in june, thats still over three months ago! for me its been over 6 months of major issues. i cant even use my sb2 docked to a surface dock or it throttles down to .4ghz constantly.

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  2. Anonymous
    2019-09-16T13:49:49+00:00

    I'd take their word with a pinch of salt. We can only wait. Just as we have been since June.

    With the amount of productivity I lost monetarily, I could have potentially paid for the SB3 with it.

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  3. Anonymous
    2019-09-16T13:37:57+00:00

    Just spoke with support and was told:

    Yes, since our engineers have been working on this. We are extremely positive the fix for this particular issue will be available within the following weeks.

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