Surface Book 2 throttles excessively, often down to 0.4 GHz

Your newly exchanged SB2 has again throttling issues? Wow this is really bad news. Did you test other stress tests for confirmation? I am at the end of my wits after having spent two days isolating the issue. Not even a clean reset has helped.

I am thinking on skipping the ultra low power CPU notebooks in my next purchase I think. I am wondering what sales support will be offering me when I decline a refurbished device. As far as I can tell, in Switzerland one can ask for a refund in warranty period if the terms of business is not excluding this option for separate cases. The terms are not reserving them so I should be able to ask for a refund. My patient is really running low with MS and I would rather sue them to obliteration than fiddle with their half-baked trash. I lost so many hours and days, I'd rather spent them doing fun things, but MS is not even wise to the fact that SB2 is a throttling mess.

I have this issue too, i'm from Europe (netherlands) an it started happening to me like 1 month ago, i already sent my device to microsoft, i got a new one, but i has the same problem.... 

For what i've read i think it's a bug somewhere but every time i contact microsoft support they tell me that they didn't know this issue existed...

Your newly exchanged SB2 has again throttling issues? Wow this is really bad news. Did you test other stress tests for confirmation? I am at the end of my wits after having spent two days isolating the issue. Not even a clean reset has helped.

I am thinking on skipping the ultra low power CPU notebooks in my next purchase I think. I am wondering what sales support will be offering me when I decline a refurbished device. As far as I can tell, in Switzerland one can ask for a refund in warranty period if the terms of business is not excluding this option for separate cases. The terms are not reserving them so I should be able to ask for a refund. My patient is really running low with MS and I would rather sue them to obliteration than fiddle with their half-baked trash. I lost so many hours and days, I'd rather spent them doing fun things, but MS is not even wise to the fact that SB2 is a throttling mess.

I have this issue too, i'm from Europe (netherlands) an it started happening to me like 1 month ago, i already sent my device to microsoft, i got a new one, but i has the same problem.... 

For what i've read i think it's a bug somewhere but every time i contact microsoft support they tell me that they didn't know this issue existed...

As it happened to me 2 days ago, I contacted Microsoft again, the rep that I spoke to didn't deny that they had seen the issue, but wasn't interested in acknowledging any sort of real volume of similar cases. I spoke to her for a few hours, and she promised me to do what she could to get this issue in front of the people that can actually do something about it, and then get back to me, with any or all the information she could. I was being pretty persistent, and I implore you, and everyone else affected by this to do the same, the more people and the more frequent they are contacted, the higher the chance is that they are going to look into this issue.

I'm going to chat with them right now again to see if it changes anything

Hello,

I had this problem. I am not sure up to what extend this can help, but I have a slight feeling your antivirus might be involved in this. I had uninstalled my antivirus (avast) right before the August 1 update. It was fixed with the Aug1 update. Since I was not sure whether it was removal of antivirus or the update that fixed it, I reinstalled my antivirus and I noticed the return of the problem which disappeared after the removal of antivirus.

It might be worth your time to see if thats the issue

Good luck!

Regards

Razik

Hi! 

I'm using Avast too, i will try to unistall it and see if it makes any difference, did you try gaming or some heavy load without the antivirus to see if it worked?

Thanks