Surface Book 2 throttles excessively, often down to 0.4 GHz

Anonymous
2018-05-30T14:41:18+00:00

I've recently purchased a 15" Surface Book 2.

When compiling large projects in Visual Studio 2017, I find that the processor often throttles excessively, often down to 0.4 GHz. As a result, compilation takes several times longer than it does on my 5 year old MacBook Pro. 

The Core Temp app shows that the CPU at this point is at 50-55 degrees Celcius or so.

The following question touched upon this problem, but the proposed solution did not work for me:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/cpu-clock-speed-sometimes-capped-at-04ghz/315d06ac-a40a-41f8-8314-b370f8b51618

Any ideas on how to fix this?

Thanks.

T

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

111 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-08-09T18:06:39+00:00

    Well, this issue has drawn big circles now. Link for Reddit here.

    I am also affected, I noticed it with the room temperatures rising to 30°C here in Switzerland.

    I will return my SB2, it would be better to ask for a refund, now that I return my 4th device.

    Microsoft is doing a poor job of explaining why a $3000 device should throttle to 400MHZ in slightly hotter environments.

    This is not an ultrabook nor a notebook or tablet if this was engineered this way.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-08-09T18:08:36+00:00

    Here the linkfor Reddit

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-08-09T19:03:10+00:00

    here: https://support.microsoft.com/en-gb/contactus/surface/

    I urge you to contact them, they need to know. I got a new device in the door today, and after spending hours setting everything up and moving all of my files, after a whole day of no issues (it was 26C) in denmark today, I wanted to kick back with an episode of a show I am watching, 15 minutes in, and it started throttling again!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-08-09T20:44:41+00:00

    Damn that's real disappointing to hear. I'm on my 2nd one as well and just made a request for a 3rd service anyways.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-08-09T21:22:18+00:00

    Damn that's real disappointing to hear. I'm on my 2nd one as well and just made a request for a 3rd service anyways.

    If we keep doing it, hopefully they will realize sooner rather than later that there is a real problem here

    Was this answer helpful?

    0 comments