Surface Book 2 throttles excessively, often down to 0.4 GHz

Anonymous
2018-05-30T14:41:18+00:00

I've recently purchased a 15" Surface Book 2.

When compiling large projects in Visual Studio 2017, I find that the processor often throttles excessively, often down to 0.4 GHz. As a result, compilation takes several times longer than it does on my 5 year old MacBook Pro. 

The Core Temp app shows that the CPU at this point is at 50-55 degrees Celcius or so.

The following question touched upon this problem, but the proposed solution did not work for me:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/cpu-clock-speed-sometimes-capped-at-04ghz/315d06ac-a40a-41f8-8314-b370f8b51618

Any ideas on how to fix this?

Thanks.

T

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-08-09T18:06:39+00:00

    Well, this issue has drawn big circles now. Link for Reddit here.

    I am also affected, I noticed it with the room temperatures rising to 30°C here in Switzerland.

    I will return my SB2, it would be better to ask for a refund, now that I return my 4th device.

    Microsoft is doing a poor job of explaining why a $3000 device should throttle to 400MHZ in slightly hotter environments.

    This is not an ultrabook nor a notebook or tablet if this was engineered this way.

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  2. Anonymous
    2018-08-06T14:01:36+00:00

    thanks for letting me know! If you don't mind me asking, how did you contact Microsoft about this? I'm in Europe and wouldn't know if I should call their helpdesk, or send them email..

    apologies for my ignorance.

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  3. Anonymous
    2018-08-06T13:06:44+00:00

    I'm seeing same issues with no relieve when lowering temps.

    I cannot return this device as many others and require this device to work properly for daily work, so would really appreciate either a solution or an ETA for a solution.

    Microsoft offered me an Advanced Exchange Option as I think they call it, where they send me a new device and afterwards I'll return the old one. caveat is, and it's a big one, they will hold a charge of 3,300 EUR on my credit card in the meantime. Not everyone has that luxury, and I had to confer with the bank in order to get a new overdraw limit, something that cost me an extra 100 EUR that I can't recoup.

    Micrsooft Support, after a lot of troubleshooting concluded it was a hardware fault, but seeing the frequency of people and the fact that it happens more with rising ambient temperature, makes me think it's either the firmware, or an OS bug. I haven't attempted using another OS to boot from, but it'd be interesting to see if throttling happens in Linux as well.

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  4. Anonymous
    2018-08-06T12:39:11+00:00

    I'm seeing same issues with no relieve when lowering temps.

    I cannot return this device as many others and require this device to work properly for daily work, so would really appreciate either a solution or an ETA for a solution.

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  5. Anonymous
    2018-08-04T20:32:25+00:00

    Yes! I see the same issue just playing youtube as well. I'm on my 2nd SB2 but I'm going to request another service as I can't return for a refund.

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