Surface Book 2 throttles excessively, often down to 0.4 GHz

Anonymous
2018-05-30T14:41:18+00:00

I've recently purchased a 15" Surface Book 2.

When compiling large projects in Visual Studio 2017, I find that the processor often throttles excessively, often down to 0.4 GHz. As a result, compilation takes several times longer than it does on my 5 year old MacBook Pro. 

The Core Temp app shows that the CPU at this point is at 50-55 degrees Celcius or so.

The following question touched upon this problem, but the proposed solution did not work for me:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/cpu-clock-speed-sometimes-capped-at-04ghz/315d06ac-a40a-41f8-8314-b370f8b51618

Any ideas on how to fix this?

Thanks.

T

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

111 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2018-08-09T23:27:53+00:00

    Your newly exchanged SB2 has again throttling issues? Wow this is really bad news. Did you test other stress tests for confirmation? I am at the end of my wits after having spent two days isolating the issue. Not even a clean reset has helped.

    I am thinking on skipping the ultra low power CPU notebooks in my next purchase I think. I am wondering what sales support will be offering me when I decline a refurbished device. As far as I can tell, in Switzerland one can ask for a refund in warranty period if the terms of business is not excluding this option for separate cases. The terms are not reserving them so I should be able to ask for a refund. My patient is really running low with MS and I would rather sue them to obliteration than fiddle with their half-baked trash. I lost so many hours and days, I'd rather spent them doing fun things, but MS is not even wise to the fact that SB2 is a throttling mess.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-08-09T21:22:18+00:00

    Damn that's real disappointing to hear. I'm on my 2nd one as well and just made a request for a 3rd service anyways.

    If we keep doing it, hopefully they will realize sooner rather than later that there is a real problem here

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-08-09T20:44:41+00:00

    Damn that's real disappointing to hear. I'm on my 2nd one as well and just made a request for a 3rd service anyways.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-08-09T19:03:10+00:00

    here: https://support.microsoft.com/en-gb/contactus/surface/

    I urge you to contact them, they need to know. I got a new device in the door today, and after spending hours setting everything up and moving all of my files, after a whole day of no issues (it was 26C) in denmark today, I wanted to kick back with an episode of a show I am watching, 15 minutes in, and it started throttling again!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-08-09T18:08:36+00:00

    Here the linkfor Reddit

    Was this answer helpful?

    0 comments