Surface Book 2 throttles excessively, often down to 0.4 GHz

Anonymous
2018-05-30T14:41:18+00:00

I've recently purchased a 15" Surface Book 2.

When compiling large projects in Visual Studio 2017, I find that the processor often throttles excessively, often down to 0.4 GHz. As a result, compilation takes several times longer than it does on my 5 year old MacBook Pro. 

The Core Temp app shows that the CPU at this point is at 50-55 degrees Celcius or so.

The following question touched upon this problem, but the proposed solution did not work for me:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/cpu-clock-speed-sometimes-capped-at-04ghz/315d06ac-a40a-41f8-8314-b370f8b51618

Any ideas on how to fix this?

Thanks.

T

Surface | Surface Book | Power and battery

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  1. Anonymous
    2019-11-19T12:21:41+00:00

    NOT FIXED

    I tried testing with the Surface Dock and latest firmware / drivers, noticed the computer lagging as soon as it was docked with lid closed, checked Task Manager, and sure enough CPU stuck at .4GHz. Touched it and it was super hot. As soon as I lifted the lid, the fans came on, once it cooled, it seems to be fine. I have a feeling its overheating and the fans should be coming on when the lid is closed. I have reported this to Microsoft so many times, they just don't care.

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  2. Anonymous
    2019-11-19T06:14:37+00:00

    Same for me, I used it for almost entire 2018 without problems. Then it suddenly started happening

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  3. Anonymous
    2019-10-12T08:41:52+00:00

    It is fixed now :-)

    https://support.microsoft.com/en-us/help/4055398/surface-book-2-update-history

    Surface System Aggregator – Firmware

    • 182.1004.139.0 resolves an issue where the CPU will throttle down to .4GHz, and improves battery stability.

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  4. Anonymous
    2019-08-29T15:20:18+00:00

    Quick fix: change power modes from the toolbar will stop the throttling temporarily. (Recommended to better performance than back again)

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  5. Anonymous
    2019-08-29T14:23:21+00:00

    Hi, here just to say I have the same problem. I'm no expert, I bought the computer a year and a half ago and was expecting to use it for professional purposes. Needless to say that Adobe Suite is one of the main reasons my GPU can go as low as 0.4 GHz.

    Since I didn't understand the problem at first, I've tried updating, restoring, sending it away for technical service, changing some settings... and absolutely nothing worked. I live in Spain, not exactly a cold place right now, and i can't even watch videos online now without the throttle happening. Honestly sick and tired of a 3100€ product who promised a seamless working experience who can't manage to open Premiere without getting stuck at launch.

    I'm still paying for it while having to plan on an update as fast as possible, because I can't honestly work at this pace.

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