Surface Book 2 throttles excessively, often down to 0.4 GHz

Anonymous
2018-05-30T14:41:18+00:00

I've recently purchased a 15" Surface Book 2.

When compiling large projects in Visual Studio 2017, I find that the processor often throttles excessively, often down to 0.4 GHz. As a result, compilation takes several times longer than it does on my 5 year old MacBook Pro. 

The Core Temp app shows that the CPU at this point is at 50-55 degrees Celcius or so.

The following question touched upon this problem, but the proposed solution did not work for me:

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/cpu-clock-speed-sometimes-capped-at-04ghz/315d06ac-a40a-41f8-8314-b370f8b51618

Any ideas on how to fix this?

Thanks.

T

Surface | Surface Book | Power and battery

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  1. Anonymous
    2018-08-04T20:32:25+00:00

    Yes! I see the same issue just playing youtube as well. I'm on my 2nd SB2 but I'm going to request another service as I can't return for a refund.

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  2. Anonymous
    2018-08-02T20:20:43+00:00

    Same problem here. In XTU or throttlestop you can see the Power Limit Throttling being flagged even though temps are ok.

    I'm on my 2nd surface book 2. I'm thinking about returning it for a 3rd time since I don't appear to have an option to refund a device that costs £3000.

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  3. Anonymous
    2018-07-26T09:23:57+00:00

    Having the same issue. Device becomes unuseable because of it. Changing power mode or removing the power supply fix the issue for a few seconds. It's a $3700 device.

    What can we do about this ?

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  4. Anonymous
    2018-07-25T19:28:01+00:00

    I got exactly the same problem with you. Even the 0.4 Ghz

    Before I moved into a room with no air conditioner 2 weeks ago, the throttle wouldn't happen.

    And the temperature of my new house always stays at about 30 ℃ (or higher)

    And I noticed that while charging, the temperature is higher, and the throttle will more likely happen.

    Heya,

    I have been having the same problem. I tried to play a few games (different games requiring low and high performances), but the laptop CPU clock drops down to around 0.5 Ghz. Lowering the settings to even the lowest end doesn't change anything. I have the highest available model of surface book 2 15 inch. The laptop was fine till a month ago and then this started happening. I am not sure if it was an update that messed it up. Does a factory reset fix it?

    One thing i noticed is that when I am in game, the fans hardly work (or very silent) and when the lagging starts and I go to desktop, then the fans turn on running fast and loud..Going back to the game seems to fix the problem for 20-30 seconds before which I get the problem again. So I am assuming that it is a heating problem where the laptop is not able to turn on adequate cooling process unless I exit the game.

    This is a £ 3000 device and its breaking my heart that I cant play any game even with such high end components! 

    Please help someone 

    Razik

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  5. Anonymous
    2018-07-25T12:53:16+00:00

    I got exactly the same problem with you. Even the 0.4 Ghz

    Before I moved into a room with no air conditioner 2 weeks ago, the throttle wouldn't happen.

    And the temperature of my new house always stays at about 30 ℃ (or higher)

    And I noticed that while charging, the temperature is higher, and the throttle will more likely happen.

    Was this answer helpful?

    0 comments