Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

How did you go getting any compensation from Microsoft for their proven inadequate design flaw built into the surface series of products? I hit a brick wall here in Australia!@#%?!

Watching with interest how this story is unfolding, Microsoft’s inability to be a good citizen and offer its customer base a worthwhile and genuine offer, while trying to gouge more profit from us unfortunate enough to put our hard earned money toward their flagship offering.

They have successfully turned a loyal 40yr follower into an enemy in one fell swoop. I will NEVER BUY MICROSOFT AGAIN, PERIOD.! 

I am spreading the word far and wide to everyone I meet as a former technology specialist working for Telstra, every tech forum, every social platform, every opportunity to turn a positive outlook into a minus for Microsoft. 

Continually looking for a class action legal challenge that will bring the regulators crashing down Microsoft’s throats like a noose that is staring to tighten against the multi-national giant that is too proud to admit their mistake of foisting this utter trash that is SURFACE PRO on a worldwide audience.

A total earth recall of this trash needs to be actioned, and the design team within Microsoft needs to be held accountable!

For far too long, the Tech giants get away with this abhorrent behaviour and the regulatory bodies don’t act a

until it’s too late!

THE TIME FOR ACTION IS NOW! People acting in unison have brought about change, join the movement, spread the word. It’s on our own interests to act now, and don’t let them get away with it.

I have this problem too (https://answers.microsoft.com/en-us/surface/forum/surfbook-surfperf/surface-book-will-explode-or-pay-more-says/95228a0f-716d-45d8-87c0-f1c596a1e616?tm=1617380952312), but the more I think about it, the more I think Microsoft's behavior here should tell us something. Namely that the risk of fire or explosion is actually vanishingly small.

I mean, in a society as litigious as ours they would basicallyhave to replace anything that were areal danger, right? And so, by requiring us to pay, they're effectively signaling that the risk here is really quite remote. This might well indicate that the devices are actually okay to continue using. If the issue were truly a safety one a safety recall would have been issued.

Seriously?

Product recalls are instigated by regulators who have the power to force large multi-national companies to put human beings before profits. Microsoft are not playing the role of the good corporate citizen here. By their actions (passing this off as customer misuse of their faulty product), they are giving all their loyal customer base the finger.

I for one would like to see your proof that the risk of fire or explosion is small, or is this just your opinion? It is well known that lithium ion batteries when in this state (ie. heat stressed and swollen due to expanding gas) have a propensity to explode if continued to be used.

Does someone have to die before such foolish thoughts turn to action to resolve this worldwide problem of Microsoft's creation?

I have this problem too, Surface Pro 4 i7, out of warranty. I'll try to replace the battery (seems like it's not that easy).
Previous Surface Pro 3 had also issues (faulty screen with a yellow tint).
Quality of Microsoft devices is below zero. Never again.

I have exactly the same problem.   However, I purchased my Surface Pro 4 in 2016, and the screen only started bulging when I connected a larger screen via the Surface Dock whilst I was working from home during lockdown.   I was very dismayed to see first a scorch mark appear on my screen on the left hand side, then the screen started bulging.      I have tried to get in touch with Microsoft Help so far without success, and because my warranty has expired any help will be chargeable??

I will keep trying to contact Microsoft Help.    As everyone of this forum agrees, it is unacceptable that what is considered normal practice should cause damage to the laptop.   I am upset and very disappointed.     I purchased a high spec machine which I had hoped would last me for many years more.