Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-03-14T18:05:32+00:00

    I just bought a cheap monitor and leave the surface pro screen dark.  I watch charging and it has worked for a year.  Will keep on until it breaks or laptop are made in the USA.  Will not buy electronics not made in USA.

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  2. Anonymous
    2021-03-15T00:32:21+00:00

    Thanks Larry, god that's super  crappy....

    So  waiting on the line now for the second  time  this  morning  listing  to  the  bs  hold  music  attempting to  sell  me  more  accessories  for  my  broken surface. Perhaps I should get my Zune or Nokia Windows phone out :) Crazy  being  on  hold  for  so  long  so  that  I  can  essentially  give  someone  in  Malaysia  a  credit  card  number for yet more money!....Hope Satya and the  shareholders  know  just  how  crummy Microsoft after sales service has  become these days.

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  3. Anonymous
    2021-03-15T00:39:38+00:00

    Me too I convinced my sister and dad to purchase Surface products...never again! Playstation and Mac/Dell from this point forward. To  think  my  MacBook Air from  2012  still  works  fine. And chatting with a friend the other day, Max offered him a cheaper upgrade path to a new Mac...wow what an awesome idea take a customer who is pissed off and convert them back into a happy customer with your latest product...that's smart.

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  4. Anonymous
    2021-03-15T00:42:44+00:00

    Totally agree...that's a PRODUCT DEFECT right. Also yeah my MacBook Air 2012 is still fine. And zero option to upgrade out for a fee,  as  I 'm  told  Mac  and  Dell do  in  similar  circumstances,...its just insane Satya!

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  5. Anonymous
    2021-03-15T00:51:30+00:00

    Thanks mate, that's really good to know, yup its a joke that an upgrade isn't offered. That's what Mac and Dell do, charge you a wholesale price on a new unit, happy retained customer...and happy shareholders right...Bloody silly they don't do this...writing this while I wait for 45 minutes on hold for the guy in Malaysia to take my credit card number...What a joke.

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