Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

They offered a refurbished one for $599 to me.  Big deal I can get a new Yoga for $699

Just reading this thread tells me that the problem I have is not unique and knowing that Microsoft has extended the warranty to three years to cover this issue merely reinforces this.

I have a Surface Pro 4 with the issue so I called support. Microsoft CSR asked me to upload a photo using a link she sent me. At no time did she indicate that there was a three year limit. A few days passed and nothing happened so I called support again and this time they told me the device was more than three years old so it would cost more than four hundred dollars to replace the device with an identical Surface Pro 4.

I find this particularly unacceptable. This is an high end top of the range device which cost a lot of money and has a known issue that causes battery failure. It seems to me that Microsoft need to get their act together on this because when I checked the trade in value of the device I  found it to be 115 dollars!  Obviously something is not right, Microsoft will buy the device from me for 115 dollars but will only sell it to me for more than 400!

I would not have an issue if Microsoft had offered to replace the device with a Pro 7 for the 400 plus dollars but find it insulting that they will only replace with a like device that they value at 115 dollars but charge well over 400 for!

I can't find anything anywhere that tells me how to take this matter further. Does anyone have any information that might assist me?

Hello Surface world!

Just wanted to let everyone know that Microsoft definitely knew about the battery problem but isn't really willing to do anything. I had this swelling problem for a very long time but thought the glue around the edges were coming undone. I had run the "put your SN into box to find out warranty" it came up with 2018. I really didn't think I had purchased it in 2014/2015 but. . . Well, today I opened the bottom because the Surface decided to totally stop working.  I found the date of 2016 stamped on the bottom, which tells me it was impossible for me to purchase my surface in 2014/2015 - I'm guessing it's now just a 2 yr warranty, not 3 yrs. So, yes I'm back to Dell which my last Dell lasted me over 10 yrs so it'll be a much safer bet for me and my money! 

BTW - Opening to bottom and unhooking the batteries did not destory the computer, I actually got it working again by doing this! It's also better because it's not so hot and swellen on my legs! So, I'll just tape it up, use the power cable and use the surface until I recieve my new computer in a few days. Just chalking this one up as a lesson learned about MS hardware! If they had put out a little effort to fix this problem they could had retained me as a customer - now I'll for ever be bitter about my experience.

You can see in the photo that on the right side that battery is swollen.

 If m

Very interesting. Thanks for the post I didn't realize you could open the back I will try the same while a shop for another brand of computer, maybe Lenovo flex.

Once I get my new one I feel like lighting my surface pro on fire and posting it as a statement to Microsoft. I agree with Terrystone if they offered a pro 7 for a discounted rate i would have felt better.

Likewise. I actually found the Surface to be exactly what I needed but this hand washing by Microsoft and the fear of a repeat performance is going to drive me elsewhere for my next machine unless Microsoft can offer me a real sweetheart deal on an upgraded model.