Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-02-11T14:39:17+00:00

    wo do have several surface book 4's since december last year the battery's are expanding. (yearly check) bad service that microsoft won

    t replace the batterys

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  2. Anonymous
    2019-12-10T03:55:45+00:00

    I bought a surface pro 4 before 2 years. The battery of  SP4 can work 14min after full charge. To replace a new battery, I have to pay cny3000+. It's unacceptable. The product of MS is so bad.

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  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-12-09T13:32:51+00:00

    These devices are very dangerous to use. Please, protect yourself and stop using it. 

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  4. Anonymous
    2019-12-09T12:34:45+00:00

    Microsoft just won't replace it or recall. As a matter of fact, I truly agree with your idea of explosion so they should really recall all products. I didn't replace it since mine is already almost 4 years old and I am planning on buying a new one pretty soon. I just hope that mine burst so that media covers about it and makes a big issue out of it so that they would then recall.

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  5. Anonymous
    2019-12-09T12:12:22+00:00

    I have exactly the same problem. Display flickers on the right side, turns yellow on the left side and started to bend (not yet cracked out of the frame). it was bought in November 2015. 

    Does anyone know how to get it replaced or repaired after this 3 year of recall period? Sending it in via the MS service portal would charge $ 650.- which is definitely not an option as it is an design problem. And i'm not the only person who has it.

    I want it replaced or repaired asap as there is the risk on taking fire or even explosion.

    https://borncity.com/win/2019/09/10/microsoft-surface-pro-4-caught-fire/

    https://de.ifixit.com/News/got-a-surface-book-or-surface-pro-4-watch-out-for-screen-bulging-batteries#:~:targetText=If%20you%20own%20a%20first,too%20often%20on%20these%20devices.

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