Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-09-23T01:13:26+00:00

    We need someone in the US to lead a class action lawsuit. Outside of US, it will be difficult.

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  2. Anonymous
    2020-09-22T14:29:11+00:00

    I’m having the exact same problem and the amount for replacement is just unacceptable!

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  3. Anonymous
    2020-09-21T11:43:42+00:00

    Same here, I have a microsoft surface pro 4 that was bought over 4 years ago, and the discoloring and bulging started about 4 months ago and I coulnd't attend to it because of school.

    Finally when I talked to a microsoft representative two weeks ago he told me that there are no microsoft labs in Israel so my ONLY option is to send it to the emirates or saudi arabia (which we can't send mail to because there is no peace agreement) and there is no option for sending it to europe or England (for example) and the cost is about 400$!! so what's the deal?! it's not worth it..>:( it is dangerous and could explode and microsoft doesn't give any answers opr responsibility for this! Yes it is the really last time I buy a microsoft product (because also I have bad experience with my microsoft sculpt ergonomic desktop keyboard that suddenly stopped working and they wouldn't replace it either - so to the trash it goes..)

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  4. Anonymous
    2020-09-18T06:35:31+00:00

    Hi Bill King,

    my Surface Laptop 3 is still under warranty and MS Support refuses to exchange. Bought it in Europe directly from MS.

    I have a battery life of 3-4 h. Any recommendations how to handle this?

    Best regards

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  5. Anonymous
    2020-09-15T15:39:00+00:00

    Quite agree - Is there anyone out there who knows how to get a law firm interested in organizing a class action suit?

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