Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Hi terri , I am also having a similar discussion with Microsoft to no avail. I am also interested in joining in a class action suit

Wow so my 3 yr old surface book started to show discoloration on the edges which I tried to ignore then later I noticed I couldn't fully fold the device for stowing then later i saw the screen lifted. I was not gonna care til my friend said OMG you have a bulging battery you have to discard that asap that is dangerous it may explode. I contacted Microsoft and i was emailed an FTP link to upload photos of the delamination and the bulge and of the serial number at the back and I was told to pay $599 for a replacement unit which I will get after I ship my original unit. The tech support said the replacement will have a 90 day warranty.  Looks like Microsoft is aware of the flaw of their product. Technically, this $3000 laptop has an expected lifespan of 3 yrs meaning, each year it costs $1000.  It is unfortunate for us users that we will have to spend $599 more. I hope Microsoft will present another option that is fair to us users (like battery replacement in service center free of charge, if not free, a solution that will not exceed $100). If you know of any option please let me know. ![](https://learn-attachment.microsoft.com/api/attachments/274c48d6-efad-4e46-824b-c3e26d2da416?platform=QnA

Quite agree with everything you say. Your situation is identical to mine and the offer they made to you is the same as the offer they made to me. In other words throw good money after bad with no guarantee that it won't happen again or throw the machine in the garbage. Is there anyone out there who knows the ins and outs of class action suits and could start the ball rolling?

It looks like Microsoft is not handling the issue correctly and consistently. 

Lack of consistency: I just spoke to a Microsoft Surface customer representative and got this "solution":  Per the rep: "Unfortunately your device is just out of warranty, so you need to pay $450 to get a refurb Surface Pro 4, with the exact same specifications." They refused to comment whether or not the refurb would have the same faulty battery (so no guarantee of the issue to reoccur or not) and they informed me that the warranty on the refurb would be only 90 days.  After specifically asking about other options, e.g. upgrading to a newer version, or providing a discount for a new latest spec Surface Pro, I was informed that those options are not offered. Based on some posts above, it seems that I've been misinformed, or that Microsoft has different "standards" for different customers? Also Microsoft does not seem to inform us consistently about any safety issues of continued use of the device. 

How Microsoft is handling this issue the wrong way: Like most of us, we NEVER had any swollen battery issues with ANY other tablet or laptop. The fact that so many of us have this issue points to design and / or manufacturing flaws. Microsoft is well aware of the magnitude of the issue: the issue is even a prepopulated field in the dropdown list of Surface problems.  Yet they claim that there is no wrongdoing on their end, and that "we already provided the solution to customers by extending the warranty from 1 to 3 years". Yet, most of us are experiencing the issues after the 3 year window. How convenient for Microsoft...  Also, with this they are essentially saying that their ~$2000 devices only have a life span of 3 years? But by not offering a replacement with a NEW device, or at least offering a significant discount on a new Surface Pro they are really offending customers, endangering them (fire hazard, leaking chemicals, etc.) and potentially causing further financial damage (lost income, for those of us that use their Surface for work, while waiting for a replacement). The only sensible solution would be a formal recall program.

Class action lawsuits have been filed for much less...

Mine is a Surface Pro 4 about 3.5 years old sn 016685264753