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So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.
The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.
I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)
If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same problem here. Boy do I feel dumb being an early adopter for this beta technology that has been problems from the moment I got it when it first came out. Now the ultimate indignity of the screen just popping out. Never will I ever buy anything from Microsoft again.
Death by blow out. Got it in 2017. Did not even notice it until trying to put keyboard away...
Wondered why the web pages were slow today.
No more MS Laptops. Especially soldered RAM, HD etc.
Same problem here. Boy do I feel dumb being an early adopter for this beta technology that has been problems from the moment I got it when it first came out. Now the ultimate indignity of the screen just popping out. Never will I ever buy anything from Microsoft again.
I have this problem too, Surface Pro 4 i7, out of warranty. I'll try to replace the battery (seems like it's not that easy).
Previous Surface Pro 3 had also issues (faulty screen with a yellow tint).
Quality of Microsoft devices is below zero. Never again.
wo do have several surface book 4's since december last year the battery's are expanding. (yearly check) bad service that microsoft won
t replace the batterys
Microsoft just won't replace it or recall. As a matter of fact, I truly agree with your idea of explosion so they should really recall all products. I didn't replace it since mine is already almost 4 years old and I am planning on buying a new one pretty soon. I just hope that mine burst so that media covers about it and makes a big issue out of it so that they would then recall.
