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So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.
The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.
I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)
If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks Larry, god that's super crappy....
So waiting on the line now for the second time this morning listing to the bs hold music attempting to sell me more accessories for my broken surface. Perhaps I should get my Zune or Nokia Windows phone out :) Crazy being on hold for so long so that I can essentially give someone in Malaysia a credit card number for yet more money!....Hope Satya and the shareholders know just how crummy Microsoft after sales service has become these days.
I just bought a cheap monitor and leave the surface pro screen dark. I watch charging and it has worked for a year. Will keep on until it breaks or laptop are made in the USA. Will not buy electronics not made in USA.
Let me make some inquiries with the law firm that says they can do this for free (as long as it is free for us, I don't what Microsoft gets to pay them).
Hi terri , I am also having a similar discussion with Microsoft to no avail. I am also interested in joining in a class action suit
Hi, im also interested in joining class action.
I have pictures and can keep the device as evidence if needed.
I am having the same issue with mine surface pro 4. Bought mine in 2016. In early 2017 the device was replaced because of screen flickering and now its having the screen unglued and casing warped because of the battery. I dont feel safe using this device anymore.
Microsoft wants me to pay for a replacement without any strings attached: no warranty on the replacement. Its very shameful.
Im so frustrated with microsoft and their lack of problem ownership. They say they decided to make good but its a make good 450usd short to the customer....
I can't believe there's no lawyer owned a Surface Pro, experienced battery swelling issue and decided not to start a class action.
Samsung immediately recalled its' Note 7 phones when they discovered they had battery overheating issue. I can't believe a mega-company like Microsoft is not handling this dangerous battery issue responsibly.
I'm very disappointed with Microsoft. We bought 2 Surface Pro 4. One for myself and the other as gift for my mother. My device screen has buckled and I can see the battery swelled. Every time I turn it on, the device becomes very hot. It's definitely a fire hazard. I called Microsoft support and was told that I have to pay a few hundred dollars for a replacement, just like most people have been told by MS support.
Found this Canadian company called Consumer Law Group (www.clg.or g) that helps people initiate a class action. If there is any Canadians here that know a better company, do let me know eh!
