Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  2. Anonymous
    2020-11-09T20:48:28+00:00

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  3. Anonymous
    2020-11-09T12:05:21+00:00

    There is an error in the link. Try: https://www.saferproducts.gov/IncidentReporting/IRStep1

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  4. Anonymous
    2020-11-09T04:33:09+00:00

    The US Consumer Product Safety Commission has a website for consumers to report defective/dangerous products.  Website is http://cspc.gov.

    I have reported my machine.  I would suggest that others with this problem (at least in the U.S.) report theirs as well.  Maybe we can get some action.

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  5. Anonymous
    2020-11-06T23:36:54+00:00

    Wow so my 3 yr old surface book started to show discoloration on the edges which I tried to ignore then later I noticed I couldn't fully fold the device for stowing then later i saw the screen lifted. I was not gonna care til my friend said OMG you have a bulging battery you have to discard that asap that is dangerous it may explode. I contacted Microsoft and i was emailed an FTP link to upload photos of the delamination and the bulge and of the serial number at the back and I was told to pay $599 for a replacement unit which I will get after I ship my original unit. The tech support said the replacement will have a 90 day warranty.  Looks like Microsoft is aware of the flaw of their product. Technically, this $3000 laptop has an expected lifespan of 3 yrs meaning, each year it costs $1000.  It is unfortunate for us users that we will have to spend $599 more. I hope Microsoft will present another option that is fair to us users (like battery replacement in service center free of charge, if not free, a solution that will not exceed $100). If you know of any option please let me know. ![](https://learn-attachment.microsoft.com/api/attachments/274c48d6-efad-4e46-824b-c3e26d2da416?platform=QnA

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