Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

Anonymous
2019-06-30T14:34:09+00:00

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-10-09T23:06:53+00:00

    Definitely a waste of time.  I may have a solution -- caution: I have not tried this -- but as asked at a UBreakIFix store near me and they said they could do a battery replacement for $120-$150 which actually seems reasonable.  Don't bother if your screen has cracked.  I was told a screen replacement alone (not counting the battery) would be over $200.

    For me, I bit the bullet on this one and bought a new computer because I needed it to work from home.  The new one is better than the old, but it still feels like money wasted.

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  2. Anonymous
    2020-10-09T15:55:45+00:00

    Pretty certain you will be wasting your time, Microsoft have washed their hands of the problem if the device is more than three years old despite it being a fire risk once the battery is bulging. I actually like Surface, its everything I want but Microsoft's way of dealing with the problem does not inspire confidence for the future therefore I am going either Lenovo or Dell. Shame how Microsoft can loose a customer so easily by just not caring.

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  3. Anonymous
    2020-10-09T15:40:22+00:00

    Add my name to the list of people with defective Surface Pro 4 devices. 3years/6months old. The battery is bulging on one of my 6 devices. Worried about the others doing the same. I havent yet contacted Microsoft directly about it. Dont want to waste my time if they are just going to give me the runaround.

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  4. Anonymous
    2020-10-04T20:15:21+00:00

    I'm having the exact same issue with my surface pro 4, a big bulge on left side of the screen. The edge of the screen has come off from the back case, with a 4mm gap.

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  5. Anonymous
    2020-09-24T11:06:05+00:00

    Everybody has similar issues and has been treated with similar disdain by Microsoft.

    I would urge everyone who has experienced this problem to post here. Microsoft have to monitor this forum so perhaps if enough people voice their disgust Microsoft may eventually listen.

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