Surface Pro 4 Bulging Battery / Screen. 3 1/2 years old.

It is not reasonable to expect microsoft to replace a device that is obviously faulty?  It's just crazy.

Paul

This is a known manufacturers battery defect with regards to the surface pro 4, they ran a banner on their main site page about the bulging battery pack issue....They even stated if your screen bulges or becomes hot, turn off your surface pro 4 computer and contact microsoft for a replacement..I even received an email from Mircosoft with regards to the my surface pro 4 and its bulging battery defect, how they can now get away with not replacing the surface 4 of customers with this known manufacturers defect that has now started bulging is beyond me, I don't care if it's one month or three years later, it's a manufacturer's defect, the computer should've been replaced for FREE, if my car has a known defect even if it's ten years later, the defect is replaced FREE of charge!!

MICROSOFT SERVICE IS A DISGRACE!!

They've been replacing free of charge if within 3 years of original purchase (I think this is way too short a time period). Sounds like you are in the UK (?) If you are near London, I'd suggest you go to the newly opened Microsoft Store and talk to a manager and ask them to replace at no charge with a SP5 or SP6 refurb. Others getting SP4 refurbs have not been happy. 

I'm seeing more and more reports like yours and it is disturbing, to say the least.

As I dig deeper into this fiasco I am finding more and more about the possible cause of these battery issues. Going over my battery report I am finding something very strange, first I see that for the first 58 weeks using the system I am seeing an average overcharge on the battery of 278 to 314 mWh and this stops once the May 2017 Firmware and UEFI (103.1684.256.0 improves battery life during sleep.and other Surface drivers) updates are installed in June of 2017. From here I can trace the degradation of the battery immediately after each and every Firmware and UEFI update to the day. The worst degradation I've noticed is immediately after the Aug 2019 Firmware update (Surface – Firmware – 103.2614.257.0) where within a matter of 2 weeks the mWh dropped from 34972 mWh to 28634 mWh and it has been staying within a few hundred mWh per week since then.

I would suggest that everyone do a battery report;

1. Right-click on Start menu
2. Select Command Prompt
3. Type following command “powercfg /batteryreport” and hit Enter key. It will generate the battery life report and save it to the current location you located with a file named “battery-report.html”.

And then compare it to the windows updates located at 

https://support.microsoft.com/en-us/help/4023489/surface-surface-pro-4-update-history

The funny thing is.......I was never asked to do a battery report by the "Customer Support person".

So, like many others on this forum, we have a Surface Pro 4, in which the battery has decided to self-destruct, destroying a £1,700 machine.

The screen hasn't popped off, but the battery has swollen enough to prevent the hinge from opening as it should and for the glass on the front to be very distorted, and it registers random screen input, all the while running hotter than the central heating.

I've spoken to support. They unhelpfully told me that because my warranty is up, I would have to pay several hundred pounds (£333) to replace the machine with a refurbished unit. To me, this is completely unacceptable. These devices are clearly flawed by design. This issue is too wide spread for it to be a coincidence. The batteries used in these devices are obviously flawed, and when I suggested as such, Sean L, the person dealing with my case, stopped responding (A few days after that, I wrote to Microsoft's twitter support who confirmed that the case had been closed. Thanks Sean L.)

If the device is dangerous (as suggested by the agent who I spoke to on the phone in the first instance) and it does catch fire while we are away this summer, and it subsequently burns down a multi-million pound Cambridge University building? What then, Microsoft? You'll wish you'd just replaced it then, won't you.

Hi AnthonyHarris7,

Thanks for bringing this up here at Surface Community. I provided you a private message.

Regards,

Edd