New Surface Pro 7 shutting down randomly

Anonymous
2020-02-11T05:44:13+00:00

I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-10-19T16:42:22+00:00

    I just Tried that!!! I hope it works. I just started having the issue about 3 weeks ago and I am going to lose my mind if it doesn't work.

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  2. Anonymous
    2021-10-14T14:29:27+00:00

    Having same problem here. All updates applied. No software changes. Just randomly shuts down -- saying battery is low -- which is isn't.

    Help.

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  3. Anonymous
    2021-10-03T07:16:38+00:00

    Thanks a lot

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  4. Anonymous
    2021-10-03T07:15:53+00:00
    I tried the following and it seems working for me so far.<br><br>https://www.windowslatest.com/2020/04/24/microsoft-is-investigating-surface-pro-7-random-shutdowns/
    Post a reply <br> ---

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  5. Anonymous
    2021-09-20T02:28:04+00:00

    I am having the same issues. It doesn't matter if its plugged in or not plugged in. It shuts down completely after no activity for 20 seconds. I have all my settings to 5 hours. As long as I am working on it actively it stays on. I've tried all the suggestions on updates and all. It seems to be an issue for a lot of people. Is there a fix that can be suggested? The only thing I have left to do is to wipe it and start fresh. If there is something else I can do, I'd appreciate your help.

    Interesting to note after some updates it acted ok for 1 day. Then it started acting up the very next day. I literally timed it. 20 seconds and it completely powers down. Please help. Thank you My email is ******@live.com

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