no, i have an i5, and i am having the same issues.
New Surface Pro 7 shutting down randomly
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Anonymous
I'm tired of all these issues now. At first, a few days ago, I was working on this laptop and it shut down randomly. I switched it on, but again it shut down randomly. In 20 minutes, this happened thrice. I tried something, and then it worked fine for a day. Then today again, it is happening. The diagnostic kit says there's nothing wrong. Please help.
Surface | Surface Pro | Display and screen
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Anonymous
2020-05-08T04:49:02+00:00 -
Anonymous
2020-05-07T12:54:55+00:00 I've been working with Microsoft technicians for a while. They don't know what's going on. As usual, when a bug is found, they remain silent until they found a solution, if they found it. The fix will come in an update where no announce will be made that the problem was fixed unless you read deep down in the documentation. I suggest you to return the surface. I'm stuck with mine since it is 2 years old.
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Anonymous
2020-05-07T12:39:55+00:00 My surface pro7 is 3 weeks old, and I am having the same random shut down problem. It also gets very warm . I have done all the updates, I have tried the forced shut down as recommended, and it is still happening. Clearly this is a significant problem, so when can we expect a fix? I am extremely disappointed and frustrated with this product and am ready to return it.
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Anonymous
2020-05-07T10:44:02+00:00 Yes this is exactly what I am doing as a temporary measure. Have been playing Spotify continuously on the background especially when I have to leave the Surface on Idle. I realised that this issue really sucks especially when I am working and have to leave my surface for a moment to take a phone call and it automatically shuts down after a minute or so. Hopefully Microsoft fixes this issue soon
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Anonymous
2020-05-07T09:38:49+00:00 I wanted to update that I monkeyed around with the sleep settings, and so far it seems to have helped with random shutdowns. I tried "never" and the battery heated up and the system froze and wouldn't turn off. I let the battery run out, and then all was fine. I now have the sleep and screen settings at "1-hour" and the network setting at "never." Battery doesn't last as long, and I may try reducing the 1-hour setting, but hasn't randomly shutdown since. Fingers crossed.
Bro, this method you tried (runing out of battery once), how is it so far?