how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

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Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

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  1. Anonymous
    2022-12-27T16:45:06+00:00

    Press and hold the Bluetooth and call buttons together for 10 seconds
    That works for me > it restart the headset and freeze has gone
    Thanks alot

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  2. Anonymous
    2023-02-23T04:43:53+00:00

    Thank you Victor, I had the same problem, your solution works.

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  3. Anonymous
    2023-02-26T13:38:33+00:00

    Worked for me thanks!

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  4. Anonymous
    2023-04-18T13:24:39+00:00

    Above steps worked! The headset just needed to be reset. Thanks VictorTamotsu!

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