how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

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Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

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  1. Anonymous
    2022-04-17T14:51:22+00:00

    Same here! Did you manage to fix this draining the battery?

    It's incredible that Microsoft doesn't have a page to troubleshoot this device.

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  2. Anonymous
    2022-04-21T14:12:31+00:00

    Thanks for shareing Victor. it just worked for me. I searched for this solution and I found it sad that its not easier to find on official microsoft page.

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  3. Anonymous
    2022-04-21T16:29:39+00:00

    You can try to reset the headset using the steps here -> Set up Microsoft Modern Wireless Headset

    Hope this helps,

    Greg

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  4. Anonymous
    2022-06-09T17:57:39+00:00
    1. Double-click the Bluetooth icon down by the clock
      • You may need to hit up up arrow to show it
    2. Click the MS Modern Headset on the list and click [Remove Device]
    3. Click [+ Add Bluetooth or other device] at the top of the window
    4. Press and hold the Bluetooth button on the headset until it says "Ready to pair"
    5. Click Bluetooth on the "Add a device" window
    6. Click the MS Modern Headset device to re-pair it

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