how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

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Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

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  1. Anonymous
    2022-01-24T14:25:24+00:00

    Thanks for clarifying this to us, wang40kevin.

    In this case, please check and follow the methods on Fix sound problems in Windows 10 (microsoft.com) and see if helps. If issue persists, kindly contact our support via Contact Us Microsoft Support to seek options for your device and for further assistance. You can also contact them via phone, see Global Support Phone Numbers.

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  2. Anonymous
    2022-01-26T01:18:15+00:00

    thanks StevenK_M.

    not, the methods you provided does not work.

    finally, the battery on my headset drained and it reboot it after i connect it to USB-C cable. it is back to normal for now. hopefully, it will not happen again.

    regards,

    Kevin

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  3. Anonymous
    2022-03-14T09:39:29+00:00

    Same issue here. I am at work waiting form my battery to drain. That's a shame.

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  4. Anonymous
    2022-03-21T17:54:58+00:00

    Same issue here, this could take a while for the battery to drain too!

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