how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

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Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

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  1. Anonymous
    2022-01-20T15:30:05+00:00

    Hello wang40kevin,

    Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your headphones. We'll do our best to help.

    May I know what is the make and model of the host device connected to your headphones? Were you indeed using the Surface Headphones? If yes, we suggest to update your Surface Headphones. Then, follow the methods on Fix problems with using your Surface Headphones (microsoft.com).

    Feel free to respond on this thread to let us know how it goes.

    Best regards,

    StevenK

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  2. Anonymous
    2022-01-20T17:54:16+00:00

    hi StevenK,

    thanks for your reply. I am using the "Microsoft Modern Wireless Headset" as you can see from page below. https://www.microsoft.com/en-ww/accessories/products/headsets/microsoft-modern-wireless-headset?activetab=overview%3aprimaryr2

    The white light on headset is still on since last night freeze, and still no response and no sounds.

    Thanks

    Kevin

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  3. Anonymous
    2022-01-21T15:50:07+00:00

    I'm having the same problem. I need to unplug and plug the USB dongle to make it work again.

    It happens almost every time I receive a call when listening music or receiving another call while I'm already on a call.

    As I understand, I think it is bugging when it switch between Microphone mode and headphone mode.

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  4. Anonymous
    2022-01-21T18:46:11+00:00

    Thanks MVaillancourt81 for your reply. I tried couple of times to unplug/plug the USB dongle. The white-dot on the headset is still on and nothing changed unfortunately. My plan is to wait for the battery to drain to empty, and hopefully it will reset the headset after I plug in again for re-charging.

    thanks

    Kevin

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