how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

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Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

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  1. Anonymous
    2022-12-27T16:45:06+00:00

    Press and hold the Bluetooth and call buttons together for 10 seconds
    That works for me > it restart the headset and freeze has gone
    Thanks alot

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  2. Anonymous
    2022-12-21T17:07:07+00:00

    Thanks for sharing Victor.

    I tried charging the headset off overnight and the white light still was on this morning. The phone and blue tooth button for 10 seconds reset worked.

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  3. Anonymous
    2022-08-11T19:28:11+00:00

    So this helped, but after the mute button no longer works, It is up to date have gone through all troubleshooting steps and still cant get the mute button to work now

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  4. Anonymous
    2022-06-09T17:57:39+00:00
    1. Double-click the Bluetooth icon down by the clock
      • You may need to hit up up arrow to show it
    2. Click the MS Modern Headset on the list and click [Remove Device]
    3. Click [+ Add Bluetooth or other device] at the top of the window
    4. Press and hold the Bluetooth button on the headset until it says "Ready to pair"
    5. Click Bluetooth on the "Add a device" window
    6. Click the MS Modern Headset device to re-pair it

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