how can fix Microsoft Modern Wireless headset that does not have sound even though the whitelight is on?

Anonymous
2022-01-20T08:36:29+00:00

hi,

My Microsoft Modern Wireless headset just stopped working while I am watching some youtube video. I got no sound from it. It still connected to my PC with attached USB Link that came with the headset.

Somehow the white light on the headset is on, even I switched it off and without connected to a usb-c cable. Very strange and looks like it just froze.

It is a great headset and please help.

Thanks

Kevin

Surface | Surface Headphones | Settings

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Anonymous
2022-04-19T22:38:18+00:00

I was suffering with the same issue, but solved it with these steps:

  1. Turn off the headset
  2. Plugged the headset in a cellphone charger (USB-C 20W)
  3. Turn on the headset
  4. Press and hold the Bluetooth and call buttons together for 10 seconds

I don't know if all the steps are necessary, maybe just using the charger is the catch. Good luck everyone!

Ref: Set up Microsoft Modern Wireless Headset - Microsoft Support

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  1. Anonymous
    2022-04-21T16:29:39+00:00

    You can try to reset the headset using the steps here -> Set up Microsoft Modern Wireless Headset

    Hope this helps,

    Greg

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  2. Anonymous
    2022-04-21T14:12:31+00:00

    Thanks for shareing Victor. it just worked for me. I searched for this solution and I found it sad that its not easier to find on official microsoft page.

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  3. Anonymous
    2022-01-24T14:25:24+00:00

    Thanks for clarifying this to us, wang40kevin.

    In this case, please check and follow the methods on Fix sound problems in Windows 10 (microsoft.com) and see if helps. If issue persists, kindly contact our support via Contact Us Microsoft Support to seek options for your device and for further assistance. You can also contact them via phone, see Global Support Phone Numbers.

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  4. Anonymous
    2022-01-21T18:46:11+00:00

    Thanks MVaillancourt81 for your reply. I tried couple of times to unplug/plug the USB dongle. The white-dot on the headset is still on and nothing changed unfortunately. My plan is to wait for the battery to drain to empty, and hopefully it will reset the headset after I plug in again for re-charging.

    thanks

    Kevin

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